Customer Onboarding Specialist

The North America (NAM) Franchise Onboarding & Partnership team is responsible onboarding entities across the NAM organization and the lifecycle governance and risk management of Mastercard's customer base.

• Are you interested in understanding how financial institutions and FinTechs become Licensed with Mastercard to Issue and Acquire?

• Are you motivated by a dynamic, changing business environment and its opportunities and challenges?

• Are you interested in how prepaid and crypto programs are reviewed prior to go-live?

About the Role:

The Customer Onboarding Specialist is responsible for supporting the licensing of new qualified entities into our Mastercard network. To perform this role effectively, you will:

• Drive conversations to support the critical early phases of new Customer business into our network.

• Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.

• Create end-to-end onboarding documentation used to train our shared services to support BAU process.

• Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live.

• Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.

• Proactively support Customer requests as it relates to their Licensing portfolio.

• Effectively problem solve when issues/challenges related to integration arise.

All About You

• Bachelor's degree
• Exceptional project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams.
• Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope management and tangible outputs
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in project management software and tools - including PowerPoint.
• Ability to work independently and take initiative in a fast-paced environment.
• Strong Communication (written and verbal) and interpersonal skills

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.