Copy Writer, Client Training & Education

Within Mastercard Advisors, the Client Training & Education (CTE) team is responsible for training and onboarding clients on our platforms and services. Specifically, CTE maintains a world-class eLearning platform incorporating the latest technology and develops best-in-class eLearning courses to provide clients with a comprehensive learning experience. In addition, CTE designs and delivers immersive onsite training and education programs to onboard clients and teach best practices.

• Are you motivated by contributing to new eLearning content, leading to insights into our platform offerings, and developing best practices that add real value to both our clients and delivery teams?
• Do you want to play a crucial role in driving a world beyond cash at Mastercard?
• Passionate about raising the bar to new heights and contributing to team culture?

Your Responsibilities

The copy writer is a team member who actively contributes to delivering training and education for Mastercard Advisors clients.
• Contributes towards the development of eLearning and onsite training programs for large, strategically critical global clients from a central delivery hub
• Present draft content to key stakeholders for review and feedback
• Plan, organize, and structure own work to manage time and effort effectively within project budget/timeline expectations
• Apply editorial skills to ensure content accuracy, ease of understanding, and proper grammar
• Employ editing software to craft optimal documents
• Ensure documents follow team standards and desired stylistic approach
• Provide feedback and coaching to content creators aiding in their content crafting development

All About You

• Bachelors degree or equivalent qualification. Advanced degree preferred
• Professional-level English language capability (native English speaker required)
• Strong presence & communication skills - both interpersonal & written
• Strong analytical, interpretive, and problem-solving skills
• Excellent project management skills; collaborate well across multiple communication channels
• Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast-paced environment
• Able to work effectively across cultures and time zones, including flexing work hours
• Self-starter capable of working with minimal direction
• Commitment to excellence

Key Words: Copy Writer, Technical Writer, Training Consultant

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.