Billing Operations and Assurance Manager

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Title and Summary
Billing Operations and Assurance Manager

About the Role
Mastercard Open Banking Product Operations Europe is seeking a Billing Operations and Assurance Manager. As a member of the Operations Support Team, you play a crucial role in helping to grow our business by ensuring we bill our customers accurately and in accordance with our contractual agreements.

Key responsibilities:
• Accurate and on-time billing by
oEnsuring customers are setup correctly in our billing system and in our offline processes: Derive billing setup details and requirements by reviewing customer contracts; prepare the setup files; raise and follow-through until completion setup requests; validate the setup is correct
oEnsuring customer usage data is complete, accurate and ready for use in billing
oCompleting routine billing tasks such as monthly billing of service usage and other fees, ad-hoc billing requests and customer rates maintenance
oPerforming output reviews and reconciliation activities e.g. invoices issued to our customers are complete and are correct as per the contract
• Collate required data, build and send Billing Operations & Assurance reports on time
• Conduct meetings with key stakeholders to review billing status e.g. monthly billing reconciliation output, issues, and request fulfilment
• Work with other teams to resolve issues; Escalate as necessary
• Support new products and market launches, and new sales deals billing requirements
• Maintain our Billing Operations and Assurance processes and procedures documents, Customer contract info log, issues and billing onboardings tracker
• Support the Product Operations Director with other operational activities as required

About You
We seek someone who understands billing, accounting and/ or finance, has excellent attention to detail and with strong numerical and effective presentation skills.
It is essential to have the following advanced knowledge and practical experience:
• Microsoft Office Application Suite particularly MS Excel
• Application of Data Analysis Techniques
Communicating and collaborating with our global teams is part of your daily work. You should have excellent verbal and written communication skills (in English), and comfortable in a hybrid working environment.
With your impeccable workload and time management skills, you are comfortable using different applications and systems, can work independently and thrive as part of a team, has self-driven initiative to learn new technologies, and has a keen eye on improvement opportunities with the ability to deliver.
Desirable Competencies
• Has worked in Payments and/or in a Billing Operations role with exposure to Data & Analytics, Billing, Revenue Assurance, or Accounting
• Experience with the setup and use of Billing and Invoicing Software, and use of Service Management Applications
• Good understanding of and have worked on IT Service Management (ITSM) Service Operations Processes i.e. Request Fulfilment, Incident, Problem, and Change Management

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.