Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Open Banking Analytics
Job Title: Analyst, Open Banking API Performance
Job Family: Data Analytics
About the Role:
The Open Banking Business Intelligence (OB BI) team is committed to optimizing the performance, reliability, and efficiency of Open Banking APIs. As an Associate Analyst, you will support data-driven decisions that enhance API uptime, transaction speeds, error rates, and overall operational performance. This role is ideal for individuals eager to contribute to API analytics, monitoring, and performance optimization within a dynamic fintech environment.
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Key Responsibilities:
- Analyze API performance metrics, including response times, latency, throughput, and failure rates.
- Support incident tracking, root cause analysis, and performance benchmarking for API reliability.
- Collaborate with engineering teams to identify trends and propose data-driven improvements.
- Assist in building dashboards and reports to monitor API health, using tools such as Tableau or Power BI.
- Work with large datasets from API logs, transaction data, and system monitoring platforms.
- Research industry benchmarks for Open Banking API efficiency and help align internal performance metrics.
- Support automation and predictive analytics initiatives to proactively address performance issues.
- Communicate insights effectively to technical and business teams for continuous improvement.
About You:
- Bachelor's degree in Computer Science, Data Analytics, Engineering, or a related field.
- Basic understanding of API architecture, data flows, and fintech operations.
- Familiarity with SQL, Python, or other scripting languages for data analysis.
- Experience with monitoring tools such as Splunk, Grafana, or Datadog is a plus.
- Strong problem-solving skills and attention to detail in performance analysis.
- Ability to translate technical findings into actionable recommendations for business stakeholders.
- Excellent communication skills and a desire to collaborate across technical and non-technical teams.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.