Networks Service Delivery Sr. Analyst

Job Description:

This highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.

What are we looking for?

• At least 2 years IT experience in IT service management.
• At least 3 years of IT infrastructure management
• Work in international environment
• Small/medium project management
• Experience with various technical OS platforms networks
• Strong analytical skills
• Advanced English level

• Support Network Service Roadmap delivery in the three key Network Areas (WAN/LAN, Audio/Video Conferencing and Security)
• Translates business requirements into technical and functional solution specifications
• Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors
• Lead and follow-up delivery and mid-size project and improvement plans.
• Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space.
• Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements
• Make sure funding (CAB, Running Cost) is planned for suggested projects.
• Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same
• Conduct risk assessment and develop mitigation plans
• Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, End User Team, Local Infrastructure Teams)
• Perform root cause analysis of infrastructure problems and develop resolution plans.
• Maintain all documentations for deployment, maintenance, upgrades and problem resolution activities.
• In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals.
• Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques, specifically to analyze the successful completion of short and long-term goals
• Proactively manage key stakeholders and update them on project status

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including a company bonus.