About Us
MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.
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The Role
At MarketAxess, we’re global leaders in trading fixed-income and continually push innovation in financial technology. Our platform transforms how institutions trade bonds, empowering clients with faster, smarter transaction processes. Behind every seamless trade is a team ensuring the customer experience is impeccable – and that’s where you come in.
This is an exciting role that goes beyond customer support - it is a launchpad into the fintech ecosystem. You will be at the heart of client interactions, operational workflows, and get a front row seat within an S&P 500 institution, learning from industry experts and helping to keep everything moving. All while building skills you will leverage throughout your career.
As a member of the Customer Operations team, you will be a key ingredient in providing a central first-line Client and Operational Support for our Trading clients across EMEA and APAC. Additional focus on participants technical onboarding, and client satisfaction through participation in the firms Customer Experience working groups.
Outside of day-to-day query management, you will be required to gather information and data from a multitude of sources and deliver responses to client due diligence and AML / KYC requests. These requests span much more than Operations and give a unique view across the entire framework of the company.
How You’ll Make an Impact
- Provide first-line client support via our helpdesk and phone
- Investigate trade queries, platform issues, access management, onboarding and client due diligence.
- Have a hands-on education on the uses of the Salesforce, Loopio and the Microsoft Office suite including Excel, Word and PowerPoint, learning how to use these tools effectively
- Identify recurring issues, suggest process improvements and take ownership of a specific project or workstream – providing the opportunity to showcase existing skills whilst developing a deeper knowledge of a specific business area and taking accountability for the project outcome.
- Contribute to the collation and presentation of data from various internal / external sources, to be used by team members in operational statistics and KPIs reported to a range of senior and front-line stakeholders
- Assist in the creation and maintenance of operational knowledgebases such as wikis, internal websites and process documentation
- Attend and take minutes of internal / external calls and meetings attended by other team members to gain an understanding of how these operate
What We’re Looking for
- A-levels or equivalent, preferably in a technical or financial field
- Some exposure to a customer service or administrative role
- Familiarity with Microsoft Office Suite, including Excel and PowerPoint
- Strong communicator: clear, calm, and client-focused
- Keen attention to detail while working in a fast-paced environment
- Curious problem-solver with basic tech skills (Microsoft Excel, web platforms)
- Proactive, adaptable, and eager to learn fintech workflows
- Eligible to work in the UK
- Languages: English
What You Can Expect from Us
- Central Location: based at our city offices near St Paul's.
- Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
- Paid Time Off: 25 days annual leave entitlement plus 2 charity days
- Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service
- Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
- Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.