About Us
MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.
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The Role
As a native German speaker, you will provide a premium level of client service to our Post-Trade business and clients and be part of our International Post-Trade Client Services team. MarketAxess has a Post-Trade client base spanning the UK and Europe comprising of a range of firms with predominantly MiFID related requirements. Outside of day-to-day support you will also participate in the technical aspects of onboarding, the processing of Client Due Diligence requests and other business led initiatives. This role is suitable for candidates seeking to further develop a career within a Post-Trade operations or looking to expand existing technical skills within a new sector.
How You’ll Make an Impact
- Provide general day to day support issues (1st Line) of Post-Trade client queries primarily focusing on German speaking clients , including;
- Regulatory reporting support related issues
- Configuration changes for existing clients
- Post-Trade queries across all product lines
- Client on-boarding: ensure proper documentation is provided by onboarding team and information is entered into internal tools for all Post-Trade product lines
- Operational support to all internal teams, escalating appropriately whilst ensuring client is managed effectively throughout.
- Ensure all required documentation and help guides for both Internal and External purposes are kept up to date and accurate.
- To be able to represent the department in internal project meetings from initiation through the Project lifecycle to conclusion.
- To deal with any ad-hoc requests as directed by the Post-Trade Client Services Team Lead.
What We’re Looking for
- Native German speaker with advanced English oral and written skills.
- Strong analytical and technical skills, preferably gained from former technical based helpdesk type role.
- Understanding of the regulatory landscape, for in scope products / MiFID II specific (ARM, APA, SFTR, EMIR, Post-Trade Matching)
- Former experience within a financial services firm, with client facing exposure desirable.
- Excellent communication skills with the ability to articulate concisely to Senior Management, and client base.
- Excellent interpersonal skills, with the ability to influence internal and external audiences at all levels of seniority.
- Ability to manage priorities and multi-task towards a fixed deadline
- Excellent analytical skills and critical thinking abilities, proven ability to prioritise projects, innovative thinking, and a client-focused approach.
- Must be proficient in Excel, and preferably competent in other analytical tools, SQL Developer as an example.
- Ability to work both independently and as a team member
- Self-starter and tenacious
What You Can Expect from Us
- Central location: Office based in the centre of Frankfurt – Opernplatz 14
- Colleagues from EU trading platform business and Post Trade business located in the same office
- Benefits competitive for local market
- Augmented leave after completing each 5 years of service
Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.