Customer Operations Associate, EMEA

The Role

As a native English speaker with an additional EU language(s) desirable (Italian or Spanish preferred) you will provide a premium level of client service to our EMEA and APAC clients, as part of the MarketAxess Trading Client Services team. MarketAxess has a global client base where the EU Client Services team primarily provides central first-line Operational Support to our EMEA and APAC clients. Outside of day-to-day support you will also participant in the functional aspects of onboarding, ensuing MiFID II requirements are met and have additional focus on trading system functionalities, global trading protocols and other business led initiatives.

This role is suitable for candidates seeking a client facing role and to further develop a career within operations.

How You’ll Make an Impact

Provide general day to day support issues (1st Line) of EMEA and APAC trading venues, including:

• Proactively respond to all Client/Dealer queries and requests
• Collaboration with internal Client Sales and Dealer Relationship Managers on all client and dealer issues
• Efficiently processing Client/Dealer onboarding configuration to a very high standard and in a timely manner
• Efficiently work with Dealer System Admin teams regarding client and user enablement
• The production, maintenance, and distribution of reports both internally and externally whilst proactively looking for opportunities to automate processes and procedures
• Provision of demonstrations, training and troubleshooting on all MarketAxess Trading and Admin user interfaces
• MIS/Ad-hoc reporting. Establishing, maintaining, and improving relationships with dealer key contacts (e-com, business managers, traders, sales).
• Ensuring all required documentation and help guides for both internal and external purposes are kept up to date and accurate.
• Working closely with internal teams, escalating appropriately whilst ensuring client is managed effectively throughout.
• Representing the team in internal project meetings.
• Completing any ad-hoc requests as directed by the Client & Account Services Manager

What We’re Looking for

• Experience within a financial services firm.
• EU Language(s) desirable (preference Italian or Spanish)
• Previous experience working within a client facing role
• Knowledge of MarketAxess and an understanding the Fixed Income trade lifecycle
• Basic understanding of the regulatory landscape, preferably with knowledge of MiFID II (ARM, APA, PII)
• Proficient excel skills (V-lookup, Pivot Tables)
• Excellent presentation and communication skills, both written and oral
• Ability to multi-task and prioritise accordingly
• Excellent interpersonal skills, with the ability to influence internal and external audiences at all levels of seniority
• Excellent analytical skills and critical thinking abilities
• Ability to work both independently and as a team member
• Self-starter and tenacious; ability to motivate others
• Must be proficient all MS Office programmes, with a focus on Excel

What You Can Expect from Us 

• Central location: Based in heart of Amsterdam on one of most beautiful streets alongside the canal
• Located in period building, fully renovated and modernly equipped
• View of the canal from the office
• Cool shopping and great place to eat nearby
• Very dynamic environment with all key functions are represented in the office (Sales, Business dev., Legal, Compliance, Risk, Ops,)
• Benefits competitive for local market.
• Augmented leave after completing each 5 years of service.

Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.