Your Impact
The primary purpose of this role is to have single-threaded ownership of customer engagement for a digital business area, including complex, strategic initiatives that typically involve multiple work streams/functional groups. This includes responsibility for managing work streams end-to-end through the strategy, planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to an organizational function that plays an important role in moving digital commerce forward by driving ongoing improvements for increased digital sales/conversion and customer lifetime value.
Do your Best Work in Mooresville
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This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration
Key Responsibilities:
- Drives medium- and long-term digital strategy across workstreams to grow engagement and sales on Lowes.com, aligning with cross-functional partners and influencing VP-level decisions.
- Leads the development and implementation of go-to-market strategies, digital initiatives, and new ways of working to improve site functionality, customer experience, and overall business performance.
- Cross-Functional Collaboration & Communication: Acts as a subject matter expert and liaison between digital and functional partners (e.g., Merchandising, Supply Chain, Marketing), ensuring teams are aligned and informed on capabilities, changes, and digital initiatives.
- Leads data-driven analysis across multiple metrics (e.g., sales, conversion, feedback) to identify optimization opportunities, define business value, and adapt scorecards and processes to evolving business needs.
- Manages a global team of direct reports, focusing on hiring, coaching, performance management, and skill development to build strong analytical and operational capabilities.
Minimum Qualifications
- 8 Years of relevant experience
- 4 Years of leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources
- Bachelor's Degree Business Administration, Marketing, Operations, Computer Science or related field (or equivalent work experience in a related field)
Preferred Skills/Education
- 4 Years of managing a business segment, online-commerce/retail merchandising or business operations
- Master's Degree Business Administration, Marketing, Operations, Computer Science or related field (or equivalent work experience in a related field).
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $110,900.00 - $185,200.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.