The Pro Program Optimization Consultant drives engagement and execution with the Pro customer through Lowe's store channel by supporting the execution, continuous improvement and/or roll out of key Pro initiatives, programs, and standards. This includes directly supporting Lowe's enterprise strategy as it relates to the pro customer and active collaboration with field and corporate partners.
• Supports execution of pro sales events to maximize store buy-in and ensure sales targets are met
• Develops processes that support the sales team by channeling key tools and resources to sales representatives
• Leads and influences cross-functionally to drive improvements to existing and development of new pro programs and initiatives
Want more jobs like this?
Get Project Management jobs in Huntersville, NC delivered to your inbox every week.
• Effectively communicates with store operations leadership at Store, Market, Regional and Corporate to drive collaboration and support
• Defines clear standards and expectations for in-store pro selling programs to ensure consistency across the enterprise
• Supports a feedback loop through which store leadership communicates to the corporate office to ensure alignment on pro-service event and service operations
• Working alongside front line associates and customers during field travel to stay current on trends, input & feedback, and support store execution
• Interprets data analysis and feedback to drive program improvements, innovation and change.
• Responsible for regularly monitoring program performance, to identify trends and propose actions to address (negative or positive).
• Builds and maintains a network of field and corporate partners, to drive collaborative and enterprise thought leadership.
Basic Qualifications
- Bachelors degree or 4 years of experience in lieu of degree
- 2 years experience in B2B or home improvement sales and/or operations
- Demonstrated success in project management, process optimization, or quality improvement initiatives
- Experience with Data analysis and statistical methods
- Google Analytics, search engine optimization (SEO), and conversion rate optimization (CRO) experience
Preferred Qualifications
- Experience in project management
- Store leadership experience
- Six Sigma (Green Belt/Black Belt)
- PMP (Project Management Professional)
- Lean certification
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.