Your Impact
The Field Service Coordinator is principally responsible for acquiring building permits on behalf of Lowe's, when required, for customer installation projects. This individual will serve as a subject matter expert on permit requirements and processes in each of the different municipalities for their assigned area. The Field Service Coordinator will plan and execute daily activities based upon business and customer needs; regular, daily travel will be required. The Field Service Coordinator will serve as a liaison between stores, field teams and building officials as necessary to communicate any permit related issues and provide recommendation for what's needed to resolve. Responsibilities also consist of managing financial records, transacting on behalf of the company, applying and following up on permits, along with transporting documentation to Lowe's stores and/or customer job sites, as necessary. This position will require individuals to utilize problem solving skills and critical thinking to evaluate any issues pertaining to permitting and propose solutions in time sensitive situations that may directly impact the customer experience.
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What You Will Do
- Communicate cross functionally with internal and external groups, including but not limited to: Store/Field Associates, Building Officials, Central Production Office, Independent Service Provider network.
- Subject Matter Expert on permit and application processes for municipalities in assigned area of responsibility. Audit against those items or seasonally completing other Services related functions.
- Keep accurate, detailed and organized records of permits and associated transactional data. Update records as needed in response to changes in requirements
- Plan and coordinate travel to meet customer needs while maintaining time efficiency. Adapt and modify as needs of the business may change.
- Conduct financial transactions pertaining to permitting on behalf of Lowe's utilizing company funds. Proficiently use License HQ System to ensure timely transactions
- Maintain updated list of permit fees and other requirements for assigned municipalities
- Interacting with Independent Provider Network and customer on job-site visits, based upon business need. Build strong customer relationships and represent Lowe's as a brand ambassador.
- Have knowledge of specific requirements for assigned zone (which may include 30+ various municipalities) on what documents are required to obtain permits for all categories, which will vary by municipality; utilize this knowledge to compile all required documents needed for the permit based on what municipality covers the customer residence (including, but not limited to: applications, licensure/insurance verification documents, project plans, contracts, architectural designs)
- Individual Contributor
Minimum Qualifications
- High School or GED 3 years Experience working in the home improvement, home improvement retail, construction or real estate sector
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Pay Range: $19.51 - $32.58 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.