Director, Payments Risk & Fraud

Your Impact
The primary purpose of this role is to co-manage Lowe's Branded Payments Program credit risk with lending partners to achieve and maintain a healthy portfolio balance between risk and sales across our consumer and Pro portfolios. Secondarily, this role with work closely with lending partners and internal departments to manage payments fraud with little impact on the overall customer experience. This position will also monitor key economic and portfolio trends to establish and maintain the loss forecast and provide regular updates to leadership as well as manage the development and implementation of program enhancements and products, manage credit risk and fraud policies and strategies, identify opportunities, as well as monitor industry and competitor best practices and regulatory environment. The ideal candidate will work cross functionally as well as across multiple Fin Tech / banking vendors to collaborate, create and inspire innovation. The role has direct reports and critical to Lowe's because it will support the broader enterprise initiative to become the #1 omni channel home improvement retailer.

• Develop and maintain the Lowe's loss forecasts, risk policy and co-manage lender credit and fraud strategies and policies.
• Work with internal partners to develop and implement strategies, policies and processes to minimize fraud, shrink and chargebacks.
• Monitor decision metrics and evaluate customer performance to maximize credit availability to drive sales while maintaining losses within established parameters.
• Partner with lending partners to develop underwriting criteria and policies for high line credit requests that produce accurate and consistent credit decisions at the speed or retail, both consumer and Pro
• Create and develop risk and underwriting performance reporting to drive awareness of decision accuracy and performance.
• Partner with field selling teams to review escalations and manage recourse program.
• Monitor industry and competitive trends to ensure an industry leading credit decisioning with an exceptional customer experience.
• Acts as internal credit evangelist to build awareness and understanding of programs.
• Analyzes and communicate reports with sensitivity to organizational metrics
• Assist with development and monitoring key performance indicators and works with branded credit vendor to provide regular reporting/metrics to leadership

• Bachelor's Degree Business administration or relevant field and 6 Years Leading teams in retail lending or credit management or banking

• Master's Degree Concentrations in communications or business management