Analyst-Quality Assurance
Your Impact
The primary purpose of the Analyst, Quality Assurance role is to support quality assurance in actions such as executing portions of containment, recall, disposition, and communication activities. In addition, they are responsible for managing the quality assurance mailbox, maintaining standard operating procedures (SOPs) to support execution of aforementioned tasks, supporting related technology initiatives, and identifying opportunities for continuous improvement to processes.
What You Will Do
• Execute portions of containment, communications, recalls, and disposition projects that are initiated by quality assurance team members.
• Analyze processes related to key responsibilities and identify areas of inefficiency or ineffectiveness and provide recommendations for improvement.
• Collaborate with quality assurance and other stakeholders to ensure alignment on process details to ensure thoughtful execution.
• Supports the development of technology systems by providing feedback on current processes, opportunities for improvement, and thorough user acceptance testing (UAT).
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• Manage the quality assurance mailbox, ensuring that senders receive timely responses, and other stakeholders are engaged as needed to resolve any issues or answer any questions.
• Engage with other areas of the business such as store communications, store execution, legal, merchandising, stores, etc. to ensure collaboration and that quality assurance processes work in harmony with theirs.
• Manage the internal database used to provide store associates visibility to quality assurance containment, recall, and disposition activities.
• Create and manage standard operating procedures (SOPs) related to job duties.
Minimum Qualifications
• Bachelor's degree in business, Engineering, Analytics, Communiations or related field or equivalent experience
• 3 Years experience in merchandising, retail, merchandising support, store operations or related field
• 2 years of experience in business operations, labor productivity, engineering, quality, data analytics, statistics or operations reporting
Preferred Skills/Education
• Experience working in a large organization preferably retail
• Understanding of merchandising and store operations
• Experience communicating with intent to influence decisions to drive business results
About Lowe's
Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs
focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- Pet Insurance
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- 401(K)
Professional Development
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Lunch and Learns
- Access to Online Courses
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program