Analyst-Customer Insights Research Operations

Your Impact

The primary purpose of this role is to help the Customer Insights team run more efficiently; this individual will lead day to day budget management, spend forecasting, ensure research operations run smoothly, and optimize team output for impact by ensuring that the team is equipped with the right tools, processes, and partnerships to deliver best in class insights.

What You Will Do

• Manages the customer insights project intake form and process
• Serves as primary contact with Enterprise Strategic Sourcing team to ensure all customer research vendor Master Services Agreements (MSAs) and Statement of Work (SOWs) are reviewed and signed in a timely manner.
• Submits invoices on behalf of marketing operations to ensure all vendors are paid in a timely manner.
• Creates a forecast of the monthly customer research spending. Shares insights of the forecast with management.
• Develops insights library (categorization & organization of final reports / insights), ensuring it stays current and is a usable tool for the enterprise.
• Designs qualitative research with the help of an Insights manager and is a primary lead in organizing and scheduling research as necessary.
• Stays current on new potential research partners & tools / software, exploring solutions which could improve processes or add value.
• Organizes all relevant webinars, syndicated reports, etc from research partners to be leveraged by insights team and broader marketing team

Minimum Qualifications

• Bachelor's Degree Accounting, Business, or related field 3-4 Years General professional work experience or equivalent expeirence
• 2 Years Proficiency with Microsoft Office Suite (MS Excel and PowerPoint) and Spend Management systems

Preferred Skills/Education

• 1-2 Years Experience with TM1 or similar Spend Management Systems

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Client-provided location(s): Huntersville, NC

Job ID: Lowes-JR-02256581

Employment Type: FULL_TIME

Posted: 2025-09-06T18:34:12