Tier 1 Support Engineer

Responsibilities:

• We obsess about our customers. Establish and maintain customer loyalty by providing support above and beyond their expectations.
• Take ownership of customer issues reported, see problems through to resolution, and escalate irregular events to Tier 2 support engineers.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Use tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely deliver exceptional customer support and overall experience at all times.
• Educate and assist other departments within Logz.io regarding systems, tools, processes, and customers’ request resolutions.
• Create documentation in the form of knowledge base tech notes and articles.
• The position requires on-calls availability from time to time

Requirements:

• At least 2 years of experience in customer care, technical support, or equivalent.
• Love technology, have curiosity about new products and approaches, and have a get-to-know-how-it-works attitude.
• Excellent communication skills and the ability to interact effectively with technical personnel.
• Self-motivated, proactive approach, and ability to work well with little direct supervision.
• Strong problem-solving skills and a knack for troubleshooting.
• Thrives under pressure.
• be able to manage your time efficiently.
• Ability to cover on-call during weekends.
• Attention to detail, highly organized , and an absolute focus on the quality of the results.
• Work experience in enterprise technical support is a plus.
• Knowledge of Linux systems, utilities, and scripting is a plus.

Client-provided location(s): Tel Aviv, Israel

Job ID: 3ef5e355-916d-4937-a805-d14d86a2df6e

Employment Type: OTHER

Posted: 2025-08-04T09:48:26