Account Manager, SMB

Responsibilities:

• Serving as the primary point of contact for a significant portfolio of SMB customers, ensuring they feel supported and valued.
• Working closely with our Customer Success Engineering and Support teams to proactively address customer requirements and demonstrate the technical value of Logz.io.
• Developing and maintaining strong relationships with key stakeholders, from technical users to business owners, within SMB organizations.
• Staying attuned to evolving customer needs to consistently deliver tangible value through the Logz.io platform.
• Focusing on strategic account growth by identifying and pursuing upsell and cross-sell opportunities that align with SMB growth trajectories.
• Proactively identifying and addressing any issues that may pose a risk to customer retention and renewal.
• Accurately forecasting and maintaining a quarterly revenue and renewals pipeline for your SMB accounts.
• Taking initiative, advocating strongly for the customer, and owning the entire sales cycle to ensure a smooth and successful partnership.

Requirements:

• 3+ years of experience in SaaS sales, account management, or customer success management, with a proven track record of success working with SMB clients.
• Proven track record of overachievement in closing deals and managing renewals through efficient phone, email, and web-meeting interactions, typical in the SMB segment.A fast-paced approach to managing multiple accounts and priorities, thriving in a dynamic environment.
• Proficiency in CRMs and a process-driven approach to managing customer relationships and sales cycles.
• Tech-savvy and eager to learn and articulate the value of complex technical solutions to a diverse audience.
• A solid understanding of DevOps, cloud technologies, and log analytics is a big plus.