Technical Program Manager - Global Risk Solutions Strategy and Transformation

Description

Global Risk Solutions (GRS) Technology Strategy & Transformation is looking for a Technical Program Manager to:

• Drive delivery planning and execution of one or more multi-year technology investments
• Serve as the primary point of contact for the program, providing consistent, accurate, timely information; documenting and facilitating delivery logistics
• Partner with a cross-functional group of leaders from Operations, Business Agility, Technology, Underwriting, Data, and other departments to help define and sequence tech delivery for the Program
• Develop multi-year delivery roadmaps with all key tech interaction points to enable sustainable tech execution
• Own program risk management: identify, quantify and mitigate risks, maintain a risk register, and manage clear escalation paths to leadership when issues threaten delivery or budget
• Establish and run program governance to transform ambiguity into clear and concise direction to product teams, portfolio teams, and leadership (steering committees, RACI, decision logs, vision and mission), ensuring timely decisions and alignment across stakeholders in partnership with digital product management
• Understand the business strategy and design approaches within product, program, or domain with depth to be credible and influential
• Create clear lines of communication across all relevant teams, developing and maintaining stakeholder management plans to identify and eliminate friction that could impact planning and execution
• Complete ongoing dependency mapping across the program, encompassing multiple domains and portfolios, to ensure program increment objectives and plans are harmonized across all dependent teams, while actively driving execution
• Define program tech delivery measures (leading & lagging delivery metrics, Agile & DevOps maturity metrics, KPIs), and report across the organization, including program financials (for example, burn vs plan and corrective actions) and product team health
• Operate with limited guidance and direction
• Engage in and contribute to the GRS Technical Program Manager team (Strategy & Transformation peers) and the larger TPM community across LM Tech
• Serve as a thought leader in program delivery across the organization and facilitate cross-program continuous improvement activities

Initial focus for this role will be the Tech Modernization Program aligned with the Engineering and Technology Operations team. This is a critical role on the program leadership team to drive strategy and execution on our multi-year initiative to remediate technical debt, improve run costs, reduce technical and operational risk and simplify our application portfolio. Success on the program is achieved by establishing the Factory Floor Model and delivering the target outcomes for our "Act Now" applications on time and within budget.

Qualifications

• Highly developed negotiation, facilitation and consensus building skills demonstrated through effective interactions with cross-functional stakeholders.
• Highly developed interpersonal skills to drive and influence major transformational program outcomes.
• Continuous in-depth understanding of Liberty Mutual's technology ecosystem.
• In-depth knowledge of business operations, objectives and strategies. In-depth knowledge of agile methodology, and ability to mobilize multiple agile delivery teams across multiple domains towards a single mission.
• Experience with Jira, Confluence, and SPM tools.
• Knowledge of technology concepts, strategies and methodologies typically acquired through a bachelor's or master's degree in technical or business discipline.
• More than 10 years' experience in a practice relevant domain including delivering software solutions in an agile environment in the property & casualty insurance industry.
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
• Ability to promote a team environment consisting of several teams.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Boston, MA, Indianapolis, IN, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2025-71912-en_3

Employment Type: OTHER

Posted: 2025-08-27T20:27:51