Surety Underwriting Assistant II

Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This is a hybrid position. You will be required to go into the office twice a week if you reside within 50 miles of Plano, TX office. Please note this policy is subject to change.

Responsibilities

• Responsible for detailed Surety bond/agency/processing transactions for surety product line(s) or functional area(s), which may align to a defined territory.
• May include entering rates and new business, renewals, cancellations, endorsements, reinstatements, agency file set-up, licensing/appointment processing, power-of-attorney issuance, and resolving reconciliation problems as necessary.
• Review, reconcile, and update reports as required.
• Aids in various underwriting and support functions, which may include but is not limited to Contract/Commercial Bond and bid requests, bid results, work in-progress schedule and state regulatory and compliance requirements.
• Services and responds to internal and external customer needs providing exceptional customer experience.
• Ability to understand agency management workflows and processes, which may include but is not limited to commissions, licensing/appointment requirements, state regulatory and compliance criteria, and Power of Attorney requests.
• Understands rating plans and how to apply rates upon registration and may assist with rating scenario entry. Retrieves information relative to the execution of various bond/agency related documents with attention to detail and accuracy.
• Applies logical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results.
• Performs general administrative office support duties which may also include assisting Finance with collections inquiries upon request and billing/ premium discrepancies.
• Perform technical support within the office and assist in the resolution of problems in coordination with Department Application Specialist. Participates in User Acceptance Testing as assigned.
• Performs additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 3+ years surety bond underwriting assistant experienced or related experience desired.
• Understanding of surety rating and processing functions preferred.
• Excellent written and oral communication skills.
• Demonstrates ability to work well on a team and independently.
• Exceptional customer service skills.
• Proven ability to organize personal work flow as well as the work flow of others.
• Competent and proficient with computer software applications utilized by Surety.
• Exhibits high degree of independence and proficiency in bond processing/assigned task

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Plano, TX

Job ID: liberty_mutual-2025-72661-en_1

Employment Type: OTHER

Posted: 2025-10-21T20:01:52