Solutions Engineer, Software (Site Reliability Engineer)

Description
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and Columbus, OH.

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance-starting with the way we design, build, and operate reliable software at scale.

Job Summary

Global Risk Solutions - Site Reliability Engineering (GRS-SRE) is seeking a hands-on Solutions Engineer who will architect and accelerate our reliability strategy across a large, cloud-native application portfolio. Your mission: automate everything, embed observability everywhere, enforce service-level objectives (SLOs), and shorten mean time to recovery (MTTR). You will pair deep technical expertise with strong leadership to build scalable reliability platforms, inject chaos-resilience, and guide product teams in modern DevOps and SRE practices.

About the Job:

• Lead the end-to-end delivery of reliability solutions that meet customer needs while aligning with technology guardrails and strategic roadmaps.
• Define and implement SLOs, SLIs, and error-budget policies; integrate them with CI/CD pipelines and automated quality gates.
• Design and build cloud-native reliability tooling-auto-scaling, self-healing, blue/green and canary release frameworks-leveraging AWS services (EKS, Lambda, Fargate, Auto Scaling, Route 53, CloudWatch).
• Implement and extend observability platforms (metrics, logs, traces, events) using Datadog, SPLUNK, and AWS native services.
• Drive Gen-AI/ML experimentation for anomaly detection, predictive scaling, and automated incident triage; transition validated prototypes into production platforms.
• Champion infrastructure-as-code (Terraform, CloudFormation, CDK) and GitOps workflows to ensure repeatable, auditable changes.
• Embed chaos engineering and resilience testing (Gremlin, Litmus, ChaosMesh, Fault Injection Simulator) into release pipelines.
• Optimize incident management processes: blameless post-mortems, rapid root-cause analysis, actionable runbooks, and continuous learning loops.
• Collaborate with Quality Engineering, Security, Architecture, and Delivery teams to create an end-to-end DevTestOps ecosystem.
• Mentor and coach engineers, fostering a culture of reliability, automation, and customer-centric thinking.
• Stay current on emerging technologies-container orchestration, service mesh, serverless, edge computing, Gen-AI for ops-and apply relevant innovations to ongoing work.
• Document architectures, reliability standards, and operational playbooks for maintainability and knowledge transfer.

We encourage you to apply if you are a:

• Strategic Partner - able to connect the dots between business outcomes, customer experience, and technical architecture.
• Systems-Level Engineer - comfortable whiteboarding end-to-end flows for microservices, event buses, data contracts, and test hooks-knowing where the risks live.
• AI-Curious Practitioner - always exploring Gen-AI, ML, and autonomous testing trends, turning hype into production value.
• Change Agent - skilled at leading by influence, facilitating consensus across dev, ops, product, SRE, and leadership stakeholders.
• Mentor & Multiplier - committed to raising the bar for everyone around you through coaching, pairing, and knowledge sharing.
• Reliability Evangelist - passionate about uptime, latency, and customer experience.
• Automation First Builder - you script, pipeline, and codify everything; toil is your enemy.
• Observability Pro - fluent in metrics, logs, and traces; you make the unknowns known.
• Chaos Champion - you proactively break things (safely) to make systems stronger.

Qualifications

• Bachelor's or master's degree in computer science, Engineering, or a related discipline (or equivalent experience).
• 10+ years of hands-on engineering experience, with at least 5 years focused on SRE, DevOps, or large-scale cloud operations.

• Deep knowledge of containerization (Docker, Kubernetes/EKS), service mesh (Istio, Linkerd), and microservice architectures.
• Practical experience with observability stacks (Datadog, Splunk).
• Proficiency in at least one programming language (Python, Go, Java, TypeScript, or similar).
• Familiarity with CI/CD systems (GitHub Actions, Azure DevOps, Jenkins) and release strategies (blue/green, canary, feature flags).
• Hands-on exposure to chaos-engineering and resilience testing tools (Gremlin, ChaosMesh) and load/performance tools (k6, JMeter, LoadRunner).
• Experience with incident management platforms (ServiceNow) and running blameless post-mortems.
• Strong communication, facilitation, consensus-building, and stakeholder-management skills.
• Relevant certifications (AWS DevOps, Kubernetes, Observability platforms) are a plus.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Indianapolis, IN, Portsmouth, NH

Job ID: liberty_mutual-2025-72086-en_1

Employment Type: OTHER

Posted: 2025-09-09T20:11:45