Senior Workers' Compensation Claims Technician

Description
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual Insurance has an excellent claims opportunity available. As a Workers' Compensation Claims Technician, you will help people resolve problems. You will provide excellent customer service to a wide range of people, including injured workers, employers, medical personnel, attorneys, and agents. We offer variety in your position - in the people you interact with and the cases you handle. This position will also provide you with an opportunity to handle disputed and litigated cases. You will use your investigative and negotiation skills in a fast-paced environment while protecting the assets of the company. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid for by Liberty Mutual Insurance.

We are open to filling this position as a Claims Technician (Grade 7) or Senior Claims Technician (Grade 9) depending on candidate experience.

We prefer candidates from Connecticut, Maine, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Pennsylvania, Massachusetts. If you do live within 50 miles of Westborough, MA claims office, you will be required to go into the office twice per month.

Responsibilities:

• Conduct investigations including, but not limited to assessing policy coverage, contacting insureds, injured workers, doctors' offices, and other parties to determine compensability and establish reserves
• Set-up claims and updates the loss to reflect actual circumstances
• Determine the need for independent adjusters or independent medical examiners.
• Evaluate claim for potential fraud
• Assess actual damages associated with claims and conduct negotiations to settle claims
• Be involved with litigated claims as necessary.
• Required to obtain and maintain all applicable licenses.

Qualifications

• Bachelor's degree preferred, continuing insurance education desired
• At least 3 years' experience handling Workers' Compensation claims
• Thorough knowledge of insurance coverages, contracts & claims handling guidelines
• Multi-state experience preferred
• Experience with disputed and/or litigated claims
• Ability to analyze written reports, such as medical records and legal documentation
• Ability to communicate effectively with people from all backgrounds and uphold our high standard of customer service
• Negotiation and settlement skills
• Hard work, honesty, integrity and unwavering business ethics
• Detail-oriented organizational skills in a multi-tasking environment
• Success driven individual who has demonstrated success in a claims adjusting role

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact, so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Boston, MA, Philadelphia, PA, Flexible / Remote, Syracuse, NY, Simsbury, CT

Job ID: liberty_mutual-2025-71618-en_4

Employment Type: OTHER

Posted: 2025-08-09T00:11:08