Senior Researcher, User Research

Description

We are currently seeking a dynamic and data-driven Senior User Researcher to join our Experience Research team focusing on our Direct Sales experiences. You will play a key role in shaping our digital sales user experience and translating insights into tangible impact. As part of the U.S. Retail Markets division, our Experience Research team is dedicated to designing, transforming, and delivering user-centric, efficient, and effective digital-first experiences for our diverse range of stakeholders. Working alongside a blend of user and market researchers, you will collaborate closely with cross-functional teams including UX, Product, Process, and Technology to advocate for the user while aligning with business objectives. Our overarching mission is to gain unparalleled insights into our customers, agents, and employees, empowering us to drive strategic decision-making, develop innovative strategies, and maintain a competitive edge in the industry.

Key Responsibilities

• Support the development of our consumer digital sales experiences through a variety of research initiatives
• Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data.
• Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation.
• Conduct high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more.
• Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context.
• Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders.
• Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals.

Qualifications

• Bachelors degree in Human Factors, Human Computer Interaction, Information Design or related field and minimum of 2 years of related experience</li><li>Masters degree in Human Factors, Human Computer Interaction, Information Design or related field with 0-2 years of related experience
• Or equivalent work experience
• Experience applying (in a business setting) user research methods (eg)
• usability testing, online surveys, interviews, contextual inquiry, focus groups) and methodologies, such as Design Thinking and Lean UX

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Boston, MA, Seattle, WA, Flexible / Remote, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2025-71937-en_4

Employment Type: OTHER

Posted: 2025-08-29T20:02:20