Description
Location: Boston MA/Portsmouth NH preferred
Will consider remote. If you are within 50 miles of the following locations: Boston MA, Portsmouth NH, Seattle WA, Indianapolis IN, Columbus OH, Plano TX this will be hybrid (2 days in office)
Liberty Mutual's Procurement Organization is seeking a Senior Project Manager, Vendor Operations, to play a critical role in leading the engagement with third-party technology labor vendors and managing strategic partnerships with these vendors and business partners. This senior-level individual contributor position demands executive-level interaction and collaboration, ensuring alignment with Liberty Mutual's strategic objectives. The Senior Manager will implement and manage vendor standards and procedures, analyze key performance metrics to guarantee vendor effectiveness, and drive supply management strategies that deliver substantial value to internal clients. This role collaborates closely with Technology executives to ensure compliance with organizational standards and fosters strong, productive relationships with key suppliers.
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Job Responsibilities
- Lead and oversee strategic Technology Labor vendor management programs, ensuring alignment with organizational goals and objectives.
- Develop and facilitate Executive Level Quarterly Business Reviews (QBRs) in partnership with suppliers and internal stakeholders to drive performance and strategic alignment.
- Provide expert counsel on Statement of Work (SOW) development, focusing on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure accountability and excellence.
- Create and maintain a comprehensive dashboard view of vendor KPIs and SLAs to provide clear visibility and actionable insights.
- Plan and execute all aspects of the annual Technology Supplier Day, ensuring high engagement from the Technology Executive Leadership Team (ELT).
- Track and coordinate the timely payment of supplier volume rebates, ensuring compliance with contractual agreements.
- Administer, analyze, and implement action plans based on quarterly supplier feedback surveys to enhance vendor performance and satisfaction.
- Maintain an updated supplier database with key contact information and escalation paths. Serve as a primary resource for issue resolution with technology vendors at all levels.
- Innovate and execute advanced methodologies for measuring and holding service vendors accountable to contract terms, including leveraging AI tools.
- Conduct thorough research to identify industry trends and recommend improvements to processes and procedures that enhance efficiency and effectiveness.
- Present analyses and strategic recommendations to senior management and the Technology Executive Leadership Team, as well as vendor partners, as required.
- Procurement or vendor management experience strongly preferred
- Expert-level ability in managing multiple complex initiatives at one time.
- Deep understanding of technology operations, objectives, and strategic frameworks.
- Exceptional communication and interpersonal skills to interact effectively with suppliers and stakeholders, particularly at the executive level.
- Proven ability to achieve objectives through influence, collaboration, and relationship-building.
- Strong decision-making, judgment, negotiation, and analytical skills.
- Proficient presentation skills, with the ability to convey complex information clearly and persuasively to senior audiences.
- Competencies typically acquired through a bachelor's degree or equivalent experience. Advanced degree preferred.
- Minimum of 10 years of relevant experience to include project management work.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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