The typical starting salary range for this role ($133,000 - $155,000) is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Locations:
New York: occasional travel into Manhattan location
Washington DC: occasional travel into Capitol Hill location
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Boston: hybrid work schedule of 2 days per week in office
We are seeking a Senior Consultant of Issues Management & Corporate Reputation Communications that will play a key role on the company's public relations team and report to the Senior Director of Issues Management & Corporate Reputation Communications. This position will be responsible for providing robust execution support and guidance on the company's proactive and reactive external communications efforts around issues/crisis management and corporate reputation. This role resides in a fast-paced, dynamic environment and will help further position and protect the company in the marketplace.
You will:
- Support the Senior Director in stewarding the company's enterprise Issues Management Program, identifying and monitoring horizon risks with the potential to impact reputation.
- Collaborate and work closely with executive leaders across the business units and enterprise functions on issue preparedness workstreams and lead the development of communications strategy in these situations.
- Conduct research into issue topics, analyzing internal and external inputs including policy, opinion leader commentary, industry viewpoints and employee feedback, and create issue briefs that inform decision making.
- Serve as a key liaison and collaborator with other company risk management workstreams, including government relations, business continuity and enterprise / business unit emerging risk teams.
- Support the Senior Director in crisis response situations, including development of crisis response strategy and communications assets including message frameworks, media statements, leader talking points, etc.
- Engage directly with media around issues/crisis management and support and counsel on the creation of all corresponding materials, including statements, press releases, talking points, strategy memos and media training elements.
- Participate in regular benchmarking and continuous improvement of issues and crisis processes.
- Collaborate with and assist in managing agency partners.
- Bachelor's degree (preferably in Communications or related field).
- A minimum 10 years relevant communications experience, preferably in issues/crisis management or corporate reputation in a corporate or agency environment.
- A proven self-starter with the ability to work autonomously within a complex, matrixed organization.
- A sense of urgency and experience working in fast-paced, business-critical situations.
- Experience in managing and handling direct interactions with a broad range of media and other external stakeholders. An engaged consumer of all types of media.
- Excellent written and verbal communications skills.
- Proficiency in GenAI communications tools.
- Executive presence and a strong ability to build internal networks, carry out a strategic plan and counsel partners in a thorough, thoughtful manner.
- Experience working in a regulated industry, with an understanding of the policy landscape.
- A sense of curiosity.
- Occasional travel may be required.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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