Senior Analyst, Advanced Analytics - Direct Distribution (Call Center Sales Analytics)

Description
Level of position offered will be based on skills and experience at manager discretion

This role may have in-office requirements based on candidate location.

Are you interested in influencing the strategy of a multi-billion dollar sales organization? Do you excel in using data to craft quantitative insights that translate into impactful business actions? US Retail Markets (USRM) Direct Distribution Analytics within Liberty Mutual's Insights & Solutions group is seeking a highly motivated analyst to join the team with a focus on supporting the DRC Optimization portfolio - a collaborative, innovative, and high energy environment that focuses on enhancing the processes through which consumers purchase individual policies through the Direct Response Center (DRC). This role provides an exciting opportunity to gain subject matter expertise of the direct data landscape and tools and drive strategy for Direct Distribution. The ideal candidate possesses advanced analytical abilities, critical-thinking skills, and will be able to work collaboratively & independently on high impact projects focused on our path towards profitable growth for the direct channel.

Responsibilities:

• Utilize a variety of tools and data sources to lead analysis focused on enhancing the DRC sales experience through customer segmentation
• Lead workstreams both independently and cross-functionally, providing stakeholders with recommendations for future enhancements and answering complex questions by synthesizing data from various sources
• Analyze business metrics to plan, size and prioritize new opportunities for implementation
• Experience querying, curating, and manipulating large datasets from multiple platforms to deliver insights to critical business questions
• Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment
• Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions
• Collaborate with front-line leaders, Operational Analytics, agile squads, and Operational Enablement to identify opportunities, ideate and prioritize solutions and inform implementation
• Ability to tie quantitative and qualitative insights together to inform appropriate prioritization of work while supporting our front-line sales agents
• Balance profitability and growth in executing on our Segmentation and Direct Monetization goals
• Think critically and holistically to drive a cohesive strategy across the entire Direct ecosystem

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco