Product Owner

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
We have product owner positions open across multiple areas supporting our Service and Claims domain.

Finance Solutions - Payments

As the Product Owner in the USRM Finance Payments Portfolio, you will play a pivotal role in supporting and growing the Global Payments Ecosystem, a centralized digital receivable payments platform for Liberty Mutual. This platform enables the rapid deployment of new payment capabilities and supports additional channels in response to evolving customer and market needs, driving enterprise growth and profitability.

In this role, you will serve as the voice of the customer and the organization, delivering new payment capabilities that deliver value for our customers. You will collaborate closely with stakeholders in Corporate Treasury, Finance, and other departments, as well as our various payment vendors, to optimize processing efficiencies, deliver new payment offerings, and reduce processing costs in partnership with key business partners.

Customer Experience

We are seeking a dynamic and strategic Product Owner to join the Customer Service Experience Portfolio to lead the development and enhancement of our customer portals. In this role, you will own the vision and roadmap for products that shape how our customers engage with our insurance products, drive customer satisfaction, and increase operational efficiency. Your primary focus will be in driving enhancements to our policy change journeys, improving efficiencies in our product, and driving improved cross-sell journeys that improve customer retention. You will work closely with cross-functional teams including engineering, design, and customer support to deliver innovative solutions that delight our policyholders.