Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Newsletter
Liberty Mutual Insurance

Manager, Product Owner - Business Transformation, Worker's Compensation

Yesterday• Boston, MA

Description
Our program is a multi-year, flagship initiative driving business transformation within the Workers Compensation (WC) line of business, powered by modern technology and a product-centric mindset. At its core, it is about reimagining how we serve our customers-now and into the future-through a fully modernized platform that enables WC Claims to meet evolving expectations with agility and impact.

We're seeking a strategic and visionary Manager, Product Owner to lead and be responsible for shaping the program's success by aligning execution teams around strategic direction, anticipating stakeholder needs, and delivering value at every stage of the product lifecycle. In addition to owning product-specific business objectives and customer satisfaction, this role will oversee a portfolio of products, ensuring alignment across roadmaps to meet broader channel and portfolio goals.

Want more jobs like this?

Get jobs in Boston, MA delivered to your inbox every week.

Job alert subscription

By signing up, you agree to our Terms of Service & Privacy Policy.



The Manager will also guide runway-level planning and program alignment, while administratively managing a small team of Product Owners. They will lead Agile teams and cross-functional stakeholders to secure resources, remove roadblocks, and maintain focus on key priorities. They will be accountable for outcomes and KPIs tied directly to business objectives. This role demands a balance of strategic vision, operational excellence, and leadership to drive impactful results.

If you thrive in a space where transformation meets execution, and where leadership means driving clarity, collaboration, and customer-centric innovation-this is your opportunity to make a lasting impact.

Responsibilities:

  • Sets ambitious and clear channel strategy, develops comprehensive product vision and translates into specific feature strategies and roadmaps for less complex journeys and/or product(s).
  • Responsible for business results of the related set of customer journeys or products as measured by relevant KPIs. </li><li> Responsible for communicating the product vision effectively to key stakeholders and team members. </li><li> Works closely with IT and other Business Unit counterparts to ensure resource alignment in support of product vision and roadmaps </li><li> Ensures customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product </li><li> Owns alignment of development and business resources on goals and priorities while working with stakeholders and team to remove roadblocks to execution. </li><li> Directly manages a small team of Product Owner/ Associate product Owners who are responsible for all aspects of customer journey/product lifecycles. </li><li> May also act as a Product Owner for a squad. </li><li> Participates to provide feedback, support, coaching, in sprint-and release plans together with Scrum Master. </li><li> Manages delivery of scope, partners with delivery teams to ensure user stories are clear and resolves open issues/questions quickly and efficiently. </li><li> Acts as thevoice of the customer.
  • Leads the analysis of feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
  • Approves final stories and approves completed user features or series of features.
This position requires candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week
Qualifications
  • Advanced knowledge of Agile development methodologies as typically acquired through a Bachelorsdegree in relevant field (business, computer science, etc</li><li>) and a minimum of 7 years experience in business, engineering, technology and/or consulting
  • Master`s degree preferred
  • High level of proven business expertise needed to set clear priorities for product and understand business value impacts
  • Technical proficiency required to participate in sprint planning and have an informed, independent voice
  • Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business
  • Proven experience with Agile practices and expectations
  • Comfortable with making decisions with some level of uncertainty
  • Strong communication skills, both written and verbal
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

Client-provided location(s): Boston, MA, Seattle, WA, Indianapolis, IN, Flexible / Remote, Plano, TX, Hoffman Estates, IL, Portsmouth, NH
Job ID: liberty_mutual-2025-72569-en_5
Employment Type: OTHER
Posted: 2025-10-22T19:38:30

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Mental Health Benefits

  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave

  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Happy Hours
    • Snacks
    • On-Site Cafeteria
    • Casual Dress
    • Holiday Events

  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence

  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
    • Financial Counseling

  • Professional Development

    • Mentor Program
    • Promote From Within
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Internship Program
    • Associate or Rotational Training Program
    • Access to Online Courses
    • Lunch and Learns
    • Shadowing Opportunities

  • Diversity and Inclusion

    Company Videos

    Hear directly from employees about what it is like to work at Liberty Mutual Insurance.