Description
The Litigation General Support Associate provides administrative support primarily for Paralegals as well as the broader department. Maintains a close and highly responsive relationship to the day-to-day activities of the team. Works collaboratively with all department team members. Focus is on more standard administrative support duties & providing general support to department & support to Paralegals: reviewing & routing incoming mail, triaging coverage referrals to Coverage Attorneys, processing documents, tracking data, etc.
You will be required to go into the office twice a week if you reside within 50 miles of one of the following offices: Boston, MA or Portsmouth, NH . Please note this policy is subject to change.
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Responsibilities
- Triaging and assignment of the Coverage Referrals for Coverage Attorneys.
- Provides support to the Home Office Service of Process team, identifying the proper location/department for incoming service documents.
- Review and processing of all incoming mail to HO Legal and assigning to appropriate location.
- Complex Subpoena Mailbox assignments and tracking.
- Follows up on inquiries and acts as a liaison between paralegal team and departmental agencies, courts, and other legal entities.
- Provides Litigation & Coverage Support or CSU for Paralegals.
- Supports the Litigation and Coverage Group with various file openings and other processing functions.
- Works with Claims partners to process mail and various communications as requested by paralegal team.
- Uses company software applications and claims and underwriting related systems.
- Utilizes SharePoint and Excel for tracking case related data.
- Establishes, maintains, and when necessary, organizes files. Prints, sorts, and scans standard case related documents.
- Performs other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, invoice processing and special projects, as assigned.
- Dependability, attention to detail, and ability to follow/interpret procedures
- Knowledge of administrative procedures with ability to use software applications (such as Microsoft Word, Excel, PowerPoint, etc.)
- Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues.
- Knowledge of standard office equipment and word processing.
- Competencies typically acquired through a high school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience.
- Dependability, attention to detail, and ability to follow/interpret procedures
- Knowledge of administrative procedures with ability to use software applications (such as Microsoft Word, Excel, PowerPoint, etc
- Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues
- Knowledge of standard office equipment and word processing
- Competencies typically acquired through a high school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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