Description
We are committed to ensuring the highest standards of accuracy, efficiency, and compliance in our underwriting and underwriting support processes. Our Quality excellence Program drives continuous improvement in book profitability, automated decision confidence, and agent performance quality.
Position Summary:
We are seeking a dynamic and experienced leader to head our Quality Excellence Team and Program. The leader will oversee quality monitoring, audits, and improvement initiatives across underwriting (UW) and underwriting support services (USS). This role ensures rigorous quality standards, fosters collaboration with field underwriting, and drives enhancements that support business objectives and regulatory compliance.
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Key Responsibilities:
- Lead and manage the Quality Excellence Team, including Quality Specialists and Quality Analysts of varying levels, ensuring alignment of assignments based on complexity and expertise.
- Oversee quality audits for underwriting and underwriting support services, identifying opportunities for process improvement and compliance adherence.
- Monitor quality of execution and automated decision-making, providing validation and confidence in pass-through processes.
- Collaborate closely with field underwriting leaders to address outliers, manage risks, and implement coaching and feedback loops.
- Leverage first-party and third-party data sources including agency data to prioritize quality initiatives, enhance revenue source quality, and support book profitability.
- Utilize advanced data analytics to assess quality trends, uncover root causes, and drive data-driven decision making across underwriting operations.
- Develop and maintain quality performance monitoring, reporting, and enrichment activities.
- Identify training and standards needs based on audit outcomes and field feedback to support continuous improvement.
- Manage territory and portfolio-level quality management activities and UW referrals/documentation processes.
- Foster a culture of accountability and shared ownership of quality outcomes across teams.
- Proven underwriting leadership experience, including quality underwriting decisions.
- Strong ability to leverage and analyze both first-party and third-party data to inform quality strategies and operational improvements.
- Deep understanding of underwriting processes, quality audit methodologies, and automated decision-making systems.
- Experience working with diverse data sources, data integration, and advanced analytics to drive actionable insights.
- Excellent collaboration and communication skills to work effectively with cross-functional teams, including field underwriting.
- Experience with training development and standards implementation.
- Detail-oriented with a strong commitment to accuracy, compliance, and operational excellence.
- Bachelor's degree in Business, Finance, Data Analytics, Risk Management, or a related field preferred.
- Proven math and analytical skills, as normally acquired through the pursuit of a bachelor's degree in Mathematics, Statistics, Economics, Actuarial Science or related field
- Minimum 5 years of progressively more responsible experience. BL experience preferred
- Advanced analytical, problem solving, research, and project management skills
- Demonstrated ability to influence management
- Exceptional interpersonal and communication skills required to establish and build effective relationships within and outside the organization
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco