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Liberty Mutual Insurance

Complex Claims Unit Manager, Commercial Casualty/Environmental Claims

Boston, MA / Remote

Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual has an immediate opening for a Complex Claims Unit Manager role, to support our Commercial Casualty Excess Coverage and Specialized Claims Unit. In this role, you will manage the Casualty Environmental Claims team, which handles Primary and Excess Casualty environmental matters (including PFAS, and other emerging risks, etc.), along with some Specialty Claims (sexual abuse, molestation, human trafficking, etc.). The role m anages the day-to-day operations of a complex claims unit that handles high exposure and highly complex primary and excess cases covering multiple policy periods, and may also involve class action matters. This team handles Environmental claims of varying degrees of complexity throughout the life cycle of the claim, including conducting investigations, recommending adequate reserves, monitoring, documenting, working with coverage and defense counsel and settling/closing claims in an expeditious and economical manner within prescribed authority limits. This position is a managerial role, and the ideal candidate will have experience supervising staff.

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This is a 100% remote position, but you will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. Please note this policy is subject to change.

The typical starting salary for this position is $138,000 - $170,000, and is dependent on candidate location and experience.

  • Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee's authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
  • Strong coverage, writing, collaborative, time-management, and communication skills needed.
  • Hires, develops and manages staff in order to create a high performing results oriented staff.
  • Creates and maintains a positive work environment and culture that drives employee engagement and motivation.
  • Provides on-going coaching, and conducts performance reviews. Identify performance problems and initiate disciplinary actions.
  • Acts as a technical expert and resource for staff. Refers problems and issues out of authority level to Management.
  • Management experience a plus.
  • Casualty environmental experience required.
  • Achieves goals for a top-tier customer experience, employee engagement, loss cost accuracy and reserving, and consistent, quality claims handling practices.
  • Advanced knowledge of Commercial Casualty insurance, claims investigation, coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance.
  • Other skills required include: planning/organizing work, communication (verbal, written, presentation, etc ), collaborating with others, diplomacy/tact, business/financial acumen, and adaptability.
  • Bachelor's degree or equivalent and 7+ years of progressively more responsible related work experience.
  • Primary and Excess experience, especially with Commercial Claims, is preferred!
  • Prior Management experience with P&C Claims is desired.
About Us
This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices
  • California
  • San Francisco
  • Los Angeles
  • Philadelphia

Client-provided location(s): Boston, MA, USA; New York, NY, USA; Plano, TX, USA; Hoffman Estates, IL, USA; Suwanee, GA 30024, USA
Job ID: liberty_mutual-2024-63485-en_2
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
  • Financial and Retirement

    • Performance Bonus
    • Pension
    • 401(K) With Company Matching
    • 401(K)
    • Financial Counseling
  • Professional Development

    • Mentor Program
    • Promote From Within
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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