Client Service Coordinator II

Description

For the second consecutive year Liberty Mutual Insurance was certified by J.D. Power and Associates for "An Outstanding Customer Service Experience". During the J.D. Power and Associates survey customers gave Liberty Mutual Insurance high scores for representatives' courtesy, knowledge, concern, useful information, and overall service.

As a Liberty Mutual Insurance Customer Service Representative, you'll be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual Insurance's mission of "helping people live safer, more secure lives. Our success depends on delighting our customers, and each day our customer service professionals live up to that responsibility.

You will perform a full range of customer services activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures. Superior customer focus is our primary goal: we make it possible for you to provide it.

Responsibilities:

• Identify and analyze customer needs to ensure high customer satisfaction, growth and retention of business.
• Provide timely and accurate guidance and service to policy holders for a variety of product, plan or programs.
• Resolve and take corrective action on policy holder inquiries (i.e. Account Status, billing information, renewal, etc.)

Qualifications

• Demonstrated knowledge of commercial insurance-related customer service practices, policies, and rating plans.
• Ability to identify and solve problems; express ideas clearly (orally and in writing), concisely and persuasively; and focus on customers.
• Maintains technical proficiency by staying abreast of business and industry changes as well as participating in continuing education as normally acquired through an Associate's degree or equivalent.
• At least 3 years of related commercial lines experience, preferably with national accounts.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Flexible / Remote

Job ID: liberty_mutual-2025-72299-en_1

Employment Type: OTHER

Posted: 2025-09-23T20:06:34