Business Application Analyst - CMDB

Description

Job Description

Oversees the management and accuracy of Business applications configuration items, including relationships to other CI's and processes for the purpose supporting critical business functions and decision making for the Company. Reviews and evaluates data for opportunities to improve accuracy and completeness and enables use of data by many technology disciplines, such as Application Mapping, business risk, chargeback, vulnerability management, cybersecurity, etc. Researches and promotes data management best practices. Works as data steward to collaborate with data office to ensure standard approach for data delivery to stakeholders. Collaborates closely with configuration manager and Config and asset process owners to understand, implement and monitor data quality KPIs and provides feedback on improvements.

Responsibilities

• Implement and monitor key performance indicators (KPIs) and trend data performance against these metrics.
• Report on data performance to management and recommend corrective actions as needed.
• Identify process improvement opportunities using data analysis, stakeholder feedback, and industry best practices.
• Maintain strong stakeholder relationships, maintaining a culture of collaboration and trust.
• Define, document, and maintain the data management framework, policies, and standards.
• Participate in cross-functional teams to implement process enhancements and change initiatives.
• Participate in a culture of continuous improvement and process excellence.
• Participate in strategic planning and contribute to organizational goals through process innovation.

Qualifications

• Bachelor's degree and minimum 3 years working with management of IT assets or related experience
• Strong data analysis and problem-solving skills required
• Strong communication and interpersonal skills required
• Experience with data management preferred
• Knowledge of ServiceNow or CMDB concepts preferred
• Knowledge of Application Portfolio Management concepts preferred
• Experience working in a multi-organizational project preferred

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Boston, MA, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2025-72480-en_2

Employment Type: OTHER

Posted: 2025-10-01T20:08:58