Assistant Director, Data Science

Description

Liberty Mutual is seeking an experienced Gen AI data scientist to join the Service Data Science team within USRM's Insights & Solutions organization.

The Service organization manages USRM's customer and agent insurance inquiries, FNOL, and back-office policy processing.

As an Assistant Director, Data Science, that supports the Service organization, this role will help lead Gen AI projects and partner with business as well as technology partners on implementation. We are seeking a self-motivated talent with solid knowledge and hands-on experience in NLP and the generative AI domain, such as prompting LLMs, RAG, speech-to-text models etc. Examples of projects include using service call transcripts to identify customer pain points and analyze customer sentiment; building chat bot across customer service needs; creating real-time service guidance; and implementing auto text fill from speech etc.

This role may have in-office requirements based on candidate location

Level of position offered will be based on skills and experience at manager discretion

Responsibilities:

• Co-lead complex Gen AI projects from design to production implementation.
• Build POCs (proof of concept) and visualizations to socialize ideas.
• Mine large datasets to generate insights to inform business decisions.
• Communicate effectively with stakeholders to understand requirements, provide updates, and articulate value.
• Collaborate closely with technology and operations teams to ensure seamless deployment and integration of Gen AI models into production.
• Prioritize opportunities based on business impact and create strategic alignment with stakeholders.

The ideal candidate will have:

• Hands on experience with prompting LLMs (such as GPT / Gemini, etc.) for non-trivial tasks (multi-turn conversation, dynamic prompting, etc.)
• Hands on experience with LLM tools such for orchestration (e.g. Langchain, etc.), vectordb stores (e.g. ChromaDB, Postgres, etc.)
• Familiarity with RAG and experience implementing and evaluating RAG pipelines.
• Experience working with Speech to text (STT) models, transcriptions - real time and batch.
• Proficiency in Python

The creative problem-solvers in Liberty Mutual's Insights & Solutions group harness the power of data, analytics and technology to develop innovative solutions that drive our US Retail Markets business forward and support a high-performing culture. This group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this cross-functional group, you'll collaborate with teams across Liberty Mutual to deliver analysis that unlocks insights and sparks new, better ways of working.

The Insights & Solutions team provides critical analysis through five functional groups within US Retail Markets.

The US Retail Markets Data Science team brings together a diverse range of talent to predict future risk and what our customers will need to recover. Our data engineers write code that turns trillions of bits of information into structured data-data that our hundred-plus Data Scientists analyze with cutting-edge modeling techniques to unlock insights. From there, our tools and deployment teams ensure this data can be practically applied to business problems across US Retail Markets. Join us and be a part of this dynamic group driving industry-leading data segmentation, fueling the team's success now and into the future.

Qualifications

• Broad knowledge of predictive analytic techniques and statistical diagnostics of models.
• Expert knowledge of predictive toolset; reflects as expert resource for tool development.
• Demonstrated ability to exchange ideas and convey complex information clearly and concisely.
• Networks with key contacts outside own area of expertise. Ability to establish and build relationships within the aligned functional area or SBU.
• Ability to give effective training and presentations to peers, management and less senior business leaders.
• Ability to use results of analysis to persuade team or department management to a particular course of action.
• Has a value driven perspective with regard to understanding of work context and impact.
• Competencies typically acquired through a Ph.D. degree (in Statistics, Mathematics, Economics, Actuarial Science or other scientific field of study) and a minimum of 2 years of relevant experience, a Masters degree (scientific field of study) and a minimum of 4 years of relevant experience or may be acquired through a Bachelors degree(scientific field of study) and a minimum of 5+ years of relevant experience.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Columbus, OH, Boston, MA, Seattle, WA, Flexible / Remote, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2025-71931-en_4

Employment Type: OTHER

Posted: 2025-09-02T20:00:47