The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
The Efficient Growth team within USRM Data Science (USDS) is focused on understanding the economics of lead sources, distribution channels and products to drive optimal business decisions. In this role, you will be on a small but critical team responsible for developing lifetime value models and datasets for marketing analysis and growth decisions. This role will partner closely across USRM to develop and understand inputs, assumptions, and trends to predict the total value of bringing on a new customer. This role will require strong technical and analytical capabilities, the ability to collaborate across various groups within USRM, and some background in key insurance metrics and their drivers. With the org's intense focus on profitable growth, this role presents the unique opportunity to be at the intersection of Risk Analytics, USDS, Distribution & Marketing, influencing growth decisions and supporting key org priorities.
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Responsibilities:
- Conduct analyses and provide recommendations to optimize the effectiveness of U.S. Retail Markets marketing spend.
- Execute monthly State Targeted Marketing (STM) and new business customer analyses, translating findings into actionable insights and recommendations.
- Participate in weekly and bi-weekly meetings to share key trends across Product, Distribution, and Marketing teams to support cross-department alignment.
- Support lifetime value models which predict the total value of a customer, partnering across USRM using the latest org science and trends.
- Manage both the identification and translation of emerging trends into actionable data to stakeholders across Marketing and Distribution.
- Improve efficiency of lifetime value processes, create new diagnostics including monitoring, and isolate drivers of changing customer value.
- Model inclusiveness by living our values and contribute to creating an inclusive culture.
Qualifications
- Bachelor's Degree plus 2-4 years of experience, or Master's Degree with no professional experience, or equivalent.
- Proficient in Excel, PowerPoint, and statistical software packages (SAS, Emblem).
- Must have good planning, analytical, decision-making and communication skills.
- Knowledge of data sources, tools and common statistical principals.
- Understanding of intricacies of business supported is helpful.
- Understands how actions tie to systems capabilities and flow through to our financials/business drivers.
- Ability to learn how to build simple tools and queries for others to use.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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