Strategic Experience Manager

Strategic Experience Manager

Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.

The Team 

Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country.  We have funded $7.8 billion dollars worth of loans across about 35,000+ projects, becoming one of the nation's largest bridge loan lenders. 

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

Loans funded: More than $7.8 billion

Geography: Lends in 27 states plus Washington, D.C., which account for more than 80% of the nation’s real estate market

Homes financed: About 35,000

Principal and interest returned to investors: More than $5.18 billion

Employees: Over 400 employees

This position can be based anywhere in the United States—remote or in-office. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. For those who prefer to work in-office, we have locations in San Francisco and Pittsburgh. We also plan to use these spaces to bring together teammates to drive creativity and innovation.

 

The Role

As a Kiavi Strategic Account Manager you are responsible for managing, retaining and growing business relationships with deeply experienced real estate investors in targeted markets. These efforts include, but are not limited to:

• Managing the loan origination process for strategic accounts
• Growing account production, in partnership with Strategic Account Director
• Acting as point person for all borrower communications with established relationships 
• Providing a white glove service experience on every loan
• Delivering a seamless relationship handoff from the SAE on each borrower's first loan

You will partner closely with the Strategic Accounts Team, Director CX, VP Business Development, CX, and Operations team to deliver input on building the proper process and structure while executing your core function of acquiring key accounts.

Responsibilities

• Main advisor and point of contact for strategic borrowers throughout the entire origination process 
• Partner with New Business team to help close new deals and originate significant loan volume with Kiavi to help borrowers achieve their growth goals
• Build and maintain strong, lasting borrower relationships by serving as trusted advisor
• Qualify borrowers and their deals to ensure a strong fit between the borrower and Kiavi's hard money loan products for high-tier borrowers
• Set clear and accurate expectations with each borrower around Kiavi's policies, processes, timelines, and communication requirements
• Maintain growth and sustainable share of wallet on all strategic accounts
• Onboard new Bridge Pro and Custom Tier 1 Customers

Qualifications

• Minimum of a Bachelor’s degree or equivalent experience in business or a departmentally related field
• 2 or more years of experience in SaaS, quota-carrying sales role
• Prior mortgage lending experience 
• Willing and comfortable with strategic outbound prospecting
• Foster a spirit of teamwork and collaboration among department members
• Familiarity or experience with Salesforce or other CRM platform
• Self starter who excels in a fast paced agile software development environment
• Excellent interpersonal relationship building skills along with communication skills

Benefits and Perks 

• Product Ownership: All employees think like an owner because all employees own equity in the company and play a critical role in making our business great.
• Health Insurance: Our medical, dental, and vision plans are completely free for employee-only coverage, and the company pays 80% of the total premium for dependents.
• Whole-Person Wellness: Anyone can schedule no-cost unlimited virtual therapy sessions, use a monthly subsidy for fitness facilities, and access reimbursements for fertility services.
• Retirement Savings. Employees who participate in our “no fee” 401(k) receive an immediately-vested 
• employer match on 100% of contributions up to 3% of compensation. 
• Career Growth: We foster an environment that encourages opportunities to use your voice, do better for our customers and each other, and support your career journey.
• Flexible Time Off: With no cap on the number of days of PTO each year, employees are encouraged to enjoy a well-rounded lifestyle with work, travel, and family.
• Paid Leaves: You’re immediately eligible for up to 12 weeks of paid leave each year to bond with a new child (mothers & fathers) and up to 8 weeks for medical or caregiver leave so you come back ready to deliver high-impact results.
• Remote-First: We win together while still being fully remote, and each employee receives a stipend for 
• their home office setup and a monthly allowance to help with the cost of internet/phone.

 

Kiavi in the News:

Forbes: The Future Of Real Estate: Fintech 50 2019 and Real Estate on a Threshold of a “Moneyball” Moment

HousingWire:  2019 HW Tech100 Winner: LendingHome

Pittsburgh Business Times: Voted a “2019 Best Places to Work” and won first runner-up in large company category

Mortgage Professional America: LendingHome surpasses $5 billion in loans in five years

Pittsburgh Business Times: San Francisco fintech aggressively expands, looks to hire in Pittsburgh

Curbed: How Wall Street, Silicon Valley Institutionalized Home Flipping