Description
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 2 (Escalation) and Tier 3 problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.
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The Level 2 System/Network Administrator (SNA) shall possess the following capabilities:
- SCCM administrator ensures that all the systems devices are working properly and utilize the SCCM system resources.
- Responsible to make sure that the system device is working smoothly and have the overall knowledge about these systems running on different operating systems.
- Responsible to deploy the driver's update, maintain the system configuration baselines, help to update BIOS range models, and prevent the system configuration drift.
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 2 (Escalation) and Tier 3 problem identification, diagnosis and resolution
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to
- Build, configure, monitor and maintain virtual environments
- Build, configure, monitor and maintain storage environments
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Qualifications: Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Must have TS/SCI w/Poly
Contractor shall currently possess and maintain one of the following certifications:
- Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2008 or;
- Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2012 or;
- Microsoft Certified Solutions Expert-Server (MSCE-Serv) Server Infrastructure or;
- Microsoft Certified Solutions Expert-Server (MSCE-Serv) Desktop Infrastructure or;
- Microsoft Certified Solutions Expert-Server (MSCE-Serv) Messaging or;
- Microsoft Certified Solutions Expert-Server (MSCE-Serv) Communication or;
- Microsoft Certified Solutions Expert-Server (MSCE-Serv) SharePoint or;
- Microsoft Certified IT Professional - Windows Server (MCITP - Serv) Administrator on Windows Server 8
- Microsoft Certified IT Professional - Windows Server (MCITP - Serv) Virtualization Administrator on Windows Server 8 or;
- Microsoft Certified IT Professional - MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010 or;
- Computer Technology Industry Association - Linux + (Linux +) or; (U) Linux Professional Institute -Level 1(LPI-1) or:
- Red Hat Certified Systems Administrator (RHCSA) or;
- Sun Certified Systems Administrator (SCSA) or;
- VMWare Certified Professional (Vsphere 5) (VCP5) or;
- Computer Technology Industry Association - Storage + (Storage +)
Original Posting Date:
2024-04-19
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.