System Administrator

Description

Do Work That Matters

Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.

What Your Day Will Look Like

• Be the first point of support for end users - helping them face-to-face, by phone, and through online channels.
• Investigate and troubleshoot technical issues across desktop, application, and network infrastructures, often resolving problems in real time to keep operations moving.
• Set up and manage accounts for staff, ensuring the right access is granted quickly and securely.
• Deploy software packages and updates across end user devices - balancing federal security mandates with positive user experience and availability.
• Work closely with other technical teams to escalate complex issues, share knowledge, and deliver solutions.
• Document fixes, procedures, and learnings - continuously build and optimize knowledgebases that promotes self-sufficiency and knowledge sharing.

• Grow your technical depth - gaining exposure to cloud-based services and enterprise management applications.
• Progress into specialist areas such as server administration, cyber security analytics and automations, identity and access management, or network engineering.
• Develop leadership skills - mentor new joiners, organize and lead teams, or take on ownership over project results.
• Shape your own career path - with Leidos' size and diversity of programs, there's genuine scope to explore areas of IT that interest you most.

• Exceptional customer support experience
• Initiative and organization skills to effectively make decisions and coordinate priorities to maintain effective operations
• Past exposure and experience within service center and end user support environments
• Curiosity and drive to learn technologies with the intent of mastering and owning key software applications

• Bachelor's degree in information systems or relevant field
• Ability to obtain public trust clearance
• Ability to self-manage work tasks using M365 based tools
• Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset
• Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters
• Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment - ideally including peripheral device management, asset management, and VOIP operations