Description
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Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
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Leidos is hiring a customer-oriented Strategic Outreach and Planning Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon. The successful candidate will assist the Government staff by developing, maintaining, and improving the AFNCR ITS strategy through outreach to higher-headquarters staff.
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The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation.
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Primary Responsibilities:
- Establish regular, recurring synchronization meetings with higher headquarters and other strategic Air Force Network Operations units
- In collaboration with AFDW/A6, develop strategies for to ensure Air Force National Capital Region (AFNCR) users have necessary information technology tools to meet operational requirements.
- Provide data analysis including extraction, transformation, loading, and running reports and queries of associating performance data and metrics against applicable performance measures.
- Develop data-driven strategic briefs for both contract and government stakeholders.
- Work with service delivery managers to enable continuous process improvement of the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently to meet stakeholder desired mission end state.
- Support special projects aim at enhancing or improving service delivery and customer experience.
- Collaborate across the program in support of an overarching quality management function across all teams and work centers to include managed print services.
- Assist the Strategic Operations Manager by providing onsite support and consultation to in-need work centers to drive efficiencies to remediate performance deficiencies.
- Assist the Strategic Operations Manager and Problem Management team identify negative service trends and aid in solution development.
- Assist the contract UX Manager, augmenting the Government staff, in building and updating the AFNCR ITS Service Catalog.
- Assist the contract UX Manager with Quality of Service (QoS) initiatives, coordinating with higher-level organizations such as the Cyberspace Capabilities Center, Air Force Lifecycle Management Center, and Chief Information Office.
- Assist UX Manager in the development and sustainment of the AFNCR customer-facing, electronic Service Catalog.
- Engage stakeholders and customers to ensure the customer-facing services are effective and user-friendly.
Basic Qualifications:
- Bachelor's degree with 8+ years of related experience, or Master's with 6+ years of related experience and 4+ years of experience supervising or leading teams or projects. Additional years of experience are accepted in lieu of degree
- Must hold an active, full DoD Secret Clearance prior to start.
- 8+ years experience with the US Air Force in cyber operations
- Minimum of two years of experience in quality assurance and/or process improvement.
- Prior experience working in the National Capital Region
- Exposure to BMC Remedy and its Digital Workplace Catalog
- Prior experience in strategic planning
- Prior experience in policy development
- Strong oral and written communications skills
Preferred Qualifications:
- Prior experience working in a commander's action group (CAG)
- Prior experience developing/maintaining a Service Catalog.
- Familiarity with the Headquarters Air Force staff organization.
- One or more of the following within 6 months after starting:
- Continuous Process Improvement certification or executive course.
- Information Technology Infrastructure Library (ITIL) Foundations certification.
- Project Management Professional certification.
Original Posting:
June 5, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $112,450.00 - $203,275.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.