Software Asset Management Analyst

Description

Leidos' Chief Information Office (CIO), within the Digital Modernization Sector, has an opening for a Software Asset Management (SAM) Analyst to join our CIO Services team. This is an exciting opportunity to use your technical and analytical skills, as well as your hands-on experience in ServiceNow Software SAM Pro to join our Software Asset Management team. This role is responsible for the lifecycle management of software assets, ensuring compliance, cost optimization, and accurate software entitlement data using the ServiceNow SAM Pro platform. Ideally, we are looking for someone who is familiar with the IT Asset Management (ITAM) industry and best practices.

Location: This position offers full time remote work from any location in the U.S. with ability to travel up to 10%.

Citizenship: U.S. Citizenship is required.

Primary Responsibilities:

• Administer ServiceNow SAM Pro as a Software Asset Management Analyst to enable accurate software installation discovery, ensure license compliance, and support end-to-end asset lifecycle management

• Create, manage, and maintain software entitlements, including accurate license models, ensuring proper license distribution , and terms of use, in relation to ServiceNow managed contracts.

• Perform software license reconciliation to compare entitlements against deployments and usage.

• Monitor software consumption and identify opportunities for license optimization and cost savings.

• Ensure data quality by analyzing integrations with discovery tools (e.g., SCCM, JAMF, Intune, Nexthink); proactively identify, analyze, and resolve defects through root cause analysis and continuous monitoring.

• Facilitate internal and external audits by delivering precise entitlement, deployment, and usage data through validated asset records and system reporting.

• Collaborate with ServiceNow developers, leveraging knowledge of the SDLC to define requirements, conduct user acceptance testing, analyzing system behavior, and troubleshoot defects.

• Assist in driving continuous improvement by identifying process gaps and recommending areas to gain efficiency through system automation.

• Share your knowledge of Software Asset Management best practices to improve company processes.

• US Citizenship is required
• Bachelor's degree in information technology, Business, or a related field

• Minimum 2 years of experience in Software Asset Management, with at least 1 year specifically using ServiceNow SAM Pro

• Outstanding communication and analytical skills

• Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)

• Excellent critical thinking and problem-solving skills

• Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment

• ServiceNow Certifications and/or Training

• IAITAM Certifications

• Experience with cloud/SaaS asset management (Microsoft 365, Adobe Creative Cloud, AWS, etc.)

• Knowledge of complex licensing models - Oracle and Microsoft

• Experience supporting internal or external license audits

• Understanding of CMDB and its relationship to software entitlements

• Familiarity with ISO/IEC 19770