Print Project Lead

Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

As Print Manager under the NASA End-User Services & Technologies (NEST) contract, you will play a pivotal role in ensuring seamless print support for all NASA centers and contractual worksite locations. Your responsibilities will encompass managing and maintaining essential IT Print services. This position is critical and in support of NASA's core business activities.

Your greatest work is ahead!

Position Overview:

We are seeking a highly experienced Print Lead to lead the strategic and operational management of our enterprise print infrastructure. This role is responsible for overseeing the full print ecosystem, including technical standards, vendor performance, on-site personnel, and cross-functional project execution.

The Print Lead will serve as the subject matter expert for HP and Konica Minolta devices, and will utilize ServiceNow to manage incidents, assets, and performance analytics. The role includes direct oversight of a team of on-site Print Equipment Operators (PEOs) who coordinate deliveries, install toner, and capture offline page counts. Additionally, the Print Lead will act as the primary owner of the vendor contract, ensuring all service level agreements (SLAs) and daily workload commitments are met.

Ideal candidates will combine technical depth with strong leadership and project execution capabilities, preferably backed by certifications such as PMP or Certified Scrum Master (CSM).

Key Responsibilities:

• Serve as the enterprise print environment lead, with ownership of print infrastructure design, performance, and optimization.
• Manage the vendor contract and act as the primary liaison for all MPS (Managed Print Services) vendor relationships, ensuring SLA and KPI compliance.
• Oversee on-site Print Equipment Operators (PEOs) responsible for supply logistics, toner installation, and manual meter read collection; provide leadership, training, and alignment to operational standards.
• Validate Vendor support and oversight of all HP and Konica Minolta print devices, including Security baseline configuration, diagnostics, and firmware management.
• Use ServiceNow to monitor incidents, track asset lifecycle, enforce operational workflows, and generate performance reports.
• Lead or contribute to project-based and Agile initiatives, such as print fleet refreshes, system integrations, or service model transformations.
• Apply project management methodologies to plan, execute, and track initiatives across IT, procurement, and facilities teams.
• Monitor vendor performance through regular reporting, QBRs, and escalation protocols; recommend penalties or service credits as applicable.
• Analyze usage trends and recommend opportunities to optimize cost, improve user experience, and reduce downtime.
• Ensure adherence to all compliance, audit, and security standards, including secure print practices and data protection policies.
• Maintain up-to-date documentation, including SOPs, support guides, vendor workflows, and internal training resources.

• 10 years of related experience preferred; however, candidates with fewer years of experience may be considered if they demonstrate direct, relevant experience supporting the specific contract or mission requirements.
• Demonstrated experience managing on-site operational staff (e.g., PEOs, tech dispatchers, or field service support teams).
• Strong vendor management skills, including contract oversight, SLA enforcement, and performance governance.
• Deep working knowledge of ServiceNow, including incident tracking, asset management, and reporting capabilities.
• Familiarity with print-related networking, print server architecture, and protocols such as IPP, LPD/LPR, and SMB printing.
• Experienced with Follow Me Print, HP Security Manager, KonicaCare, HP Webjet Admin, and PrintFleet.
• Proven ability to work cross-functionally and communicate effectively with technical teams, vendors, and leadership stakeholders.

• Technical certifications from HP and/or Konica Minolta.
• Project Management Professional (PMP) or Certified Scrum Master (CSM) certification.
• ITIL v4 Foundation certification or equivalent experience with IT service management frameworks.