Network Voice Communications Analyst
1 month ago• Washington, DC
Description
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). In support of the HEITS management team, the selected individual will be responsible for providing high level VIP A/V and maintenance support to ensure Service Level Agreements are met. Support will include, but will not be limited to:
- Troubleshooting circuit and data issues.
- Supporting customer hardware, software, network, and telecommunication systems and execution of network procedures.
- Providing operational support for VIPs and conducting problem determinations, escalations and providing problem resolution.
Primary Responsibilities
- VIP user-level maintenance support for multi-media systems
- Daily inspection and testing of conference rooms
- Assisting VIP customers with video conferencing systems by providing step-by-step instructions on the use of control interfaces and procedures
- Scheduling and monitoring video teleconferencing sessions for VIPs
- Maintaining, setting up, monitoring, and troubleshooting video equipment for VIP customers
- Knowledge of ServiceNow software
- Communicating to customers and Leidos leadership of any impact to operational continuity
- Possessing a comprehensive understanding of network and device relationships
- Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Basic Qualifications
- BS and 4-8 years of experience, or equivalent professional experience, working with networks and performing A/V administration and troubleshooting
- Must be familiar with Cisco Meeting Manager, VQ, and Cisco Meeting Server
- Knowledge in coordinating problem resolution and working across IT functional areas
- Proven ability to manage multiple tasks/events simultaneously and deliver on time
- Experience working at a customer site with high profile customers
- Active TS/SCI government security clearance.
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Preferred Qualifications
- DHS Experience
- Networking Certification
- Microsoft Certification
- Security+
- CCNA
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.
Original Posting:
July 15, 2025
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.
Pay Range:
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Client-provided location(s): Washington, DC
Job ID: Leidos-R-00162681
Employment Type: FULL_TIME
Posted: 2025-07-16T23:47:17
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
Diversity and Inclusion
Company Videos
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