Description
Leidos is seeking an Network Operations Center (NOC) Technician in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations.
The candidate will be detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. The NOC Technician will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays.
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Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA).
Primary Responsibilities:
- Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools.
- Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation.
- Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.
- Escalate to senior engineering staff if issue is not resolved.
- Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy).
- Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators.
- Execute standard operating procedures and provide input to enhance operational documentation.
- Support compliance with federal IT security policies and incident response protocols.
- Participate in scheduled maintenance windows and emergency outages as needed.
- Maintain situational awareness of the health of IT infrastructure and provide regular status reports.
Basic Qualifications:
- BS degree and 4+ years of prior relevant experience in a network operations, help desk, or IT support role or Masters degree with 2+ years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.
- Oral and written communication for change procedures, and management updates
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
- Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
- Strong problem-solving and communication skills.
- Ability to work in a high-availability, fast-paced environment with attention to detail.
- Must possess an active Security+ or equivalent
- Must possess an active DoD Secret with eligibility for a Top Secret at time of consideration.
Preferred Qualifications:
- Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin
- Tools: Microsoft Office Suite, Visio, Remedy/ServiceNow, Wiki's, MS Project
- Certifications: Cloud, Cisco CCNA, Microsoft
Original Posting:
May 8, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.