Missile Defense Operations Support Cell Team Lead

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Field Command (DGFC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening for a Missile Defense Operations Support Cell Team Lead at Hill AFB, UT.

This position requires U.S. citizenship and an active Secret clearance.

Primary Responsibilities:

• Lead a team of Leidos employees and sub-contractors. Responsible for defining the team's direction and ensure that individual and team goals align with the organization and customer mission.
• Manage daily contractor operations, serving as the focal point for contractor assigned tasks, responsible for addressing and mediating performance issues.
• Foster an environment of employee growth and development, promoting continuous learning and provide opportunities for skill enhancement.
• Responsible for team staffing activities, as well as addressing performance concerns, resolving disputes or disagreements within the team.
• Provide guidance, support, and resources to help team members succeed and feel motivated to contribute their best work.
• Ensure MD OSC Technicians adherence to MDA source documentation, DOD polices, DISA circulars, local TTPs, and watch officer documentation.
• Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments.
• Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues.
• Provide advanced troubleshooting and problem resolution of complex network problems.
• Interacts with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues.
• Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems.
• Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration.
• Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.

• Requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Secret security clearance.
• Possess deep understanding of both Transport and IP network topologies.
• Prior Management experience in IT or Operations

• Tech control facility or cyber transport experience
• Circuit actions and vendor experience
• IP architecture experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.