​​Infrastructure Technical Operations Manager​

Description

• We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We're looking for a collaborative and supportive Infrastructure Technical Operations Manager to help lead the delivery of hybrid infrastructure services within a small, skilled, and inclusive ICT team. This role is well-suited to someone who enjoys working closely with others, solving meaningful technical challenges, and empowering a capable group of engineers through day-to-day operations and continuous improvement.

You'll be responsible for guiding a cross-functional team and supporting the smooth operation of both traditional data centre platforms and modern cloud-native services (AWS/Azure). The environment is dynamic, with a strong focus on resilience, automation, and service availability. You'll work across virtualisation, storage, networking, databases, and cloud orchestration layers, while contributing to secure-by-design operating models and enterprise tooling.

If you value inclusive teamwork, enjoy mentoring others, and want to stay technically engaged in a hybrid infrastructure space, we'd love to hear from you.

Key Responsibilities

You'll join a technically capable team that values open communication, knowledge-sharing, and continuous learning. Your input will directly shape how infrastructure is supported, maintained, and enhanced to meet future needs. Whether restoring services, optimising cloud workloads, or implementing security baselines, you'll play a key role in delivering reliable and secure platforms.

• Lead and support a high-performing team, including managing an on-call roster and extended hours where needed, while offering guidance, mentorship, and development opportunities.

• Oversee day-to-day infrastructure operations, covering Windows/Linux servers, virtualisation platforms, cloud services, networking, and backup/recovery functions.

• Help ensure system reliability and performance by responding to incidents, conducting root cause analysis, maintaining runbooks, and providing escalation support.

• Develop and maintain operational procedures, ensuring they meet compliance standards and supporting improvements through structured change management processes.

• Implement and maintain OS-level security controls and monitoring tools, and work collaboratively across teams to drive automation and operational efficiencies.

Qualifications & Experience

As a technical hands-on leader, your experience has given you strong management, coordination, and collaboration skills, as well as a passion for coaching and development with a view to building high performing teams. You will have:

• Proven ability to lead physical and remote teams, with a track record of motivating and inspiring team members to reach their full potential.

• Extensive hands-on experience with Windows Server and enterprise Linux environments, including SOE management, system hardening, patching, and configuration management.

• Skilled in ITIL-based environments, with experience supporting change-managed systems, enterprise backup solutions, and virtualisation technologies.

• Familiar with core cloud services (AWS and/or Azure) and infrastructure-as-code tools such as Terraform, CloudFormation, and ARM templates.

• Strong troubleshooting and root cause analysis skills, with excellent documentation and communication abilities.

This role does require the successful applicant to be an Australian Citizen and hold or be able to obtain an NV1 level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.

• Recruitment process - virtual / face to face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.