Description
We are looking for a competent Call Center Supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve performance from your team that will bring sustainable business growth .
This is a 2nd shift Supervisory Role.
Specific Duties and Responsibilities:
- Assist in the formulation of targets for individuals and teams.
- Hire and onboard new employees.
- Answer questions from team and provide guidance and feedback.
- Anticipate escalation and take over calls when needed.
- Devise ways to optimize procedures and keep staff motivated.
- Measure performance with key metrics
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
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Education & Experience:
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential.
- Proficient in English; Good knowledge of additional languages will be a definite plus.
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure.
Original Posting:
June 23, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $63,700.00 - $115,150.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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