Executive Driver

Description

We are seeking a highly organized and detail-oriented Executive Driver who is responsible for providing high-quality, safe, punctual, and confidential transportation services to executive-level personnel and VIPs. This role requires a professional demeanor, exceptional customer service, and a strong knowledge of local and regional routes. The Executive Driver will respond to transportation service inquiries, resolve issues promptly, and ensure a seamless and courteous travel experience for senior leaders and other high-profile individuals.

Primary Responsibilities:

• Safely transport executives and VIP clients to various destinations with professionalism, discretion, and punctuality.
• Provide outstanding customer service while maintaining a courteous and respectful demeanor at all times.
• Respond to transportation requests, inquiries, or problems, taking appropriate corrective actions such as coordinating repairs, scheduling alternate transport, or providing field servicing.
• Maintain cleanliness, mechanical readiness, and appearance of assigned vehicles.
• Monitor schedules and adjust travel routes quickly in response to traffic, weather, or last-minute changes.
• Support vehicle maintenance needs by coordinating routine servicing and ensuring all repairs are promptly addressed.
• Uphold high standards of confidentiality and discretion while transporting high-level personnel.
• Keep accurate records of trips, mileage, fuel, and maintenance as required.
• Assist with loading/unloading of luggage or materials, as needed.
• Ensure adherence to all traffic laws, company policies, and safety standards.

• TS/SCI w/Poly clearance is required.
• High school diploma or equivalent.
• 1-3 years of experience in customer service, technical support, or product support roles.
• Ability to resolve routine service inquiries and issues independently, with a customer-first mindset.
• Strong communication skills to explain service processes and solutions clearly to customers and internal teams.
• Working knowledge of service documentation practices, including maintaining logs, repair records, and standard service forms.
• Proficient with standard office software (e.g., Microsoft Office) and customer support platforms or ticketing systems.
• Ability to follow service procedures with attention to detail and make minor adjustments when needed.
• Willingness to escalate complex or unresolved issues appropriately.
• Basic understanding of repair, return, or field servicing workflows.
• Organized and capable of managing multiple service cases simultaneously under moderate supervision.

• Experience using Customer Relationship Management (CRM) systems (e.g., Salesforce, Zendesk, ServiceNow).
• Familiarity with case management and order processing tools.
• Prior experience contributing to or following Standard Operating Procedures (SOPs) for service or support operations.
• Ability to write or contribute to service documentation, troubleshooting guides, or process improvement initiatives.
• Exposure to product support environments involving technical, mechanical, or software-related servicing.
• Demonstrated success working in a call center or help desk setting.
• Knowledge of basic troubleshooting techniques and the ability to assist in diagnosing customer issues.
• Understanding of service-level agreements (SLAs), performance metrics, and quality control principles.
• Ability to manage transactions or service requests efficiently while ensuring customer satisfaction.
• Experience supporting change management initiatives related to service operations or customer experience improvements.