Emergency Operations Center Junior Operator

Description

This position will monitor all CBRNE network activity in a government Emergency Operations Center (EOC). Candidate will be responsible for resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software, and network devices. May route calls to technical specialists. Candidate will be responsible for performing a wide variety of nonstandard complex tasks using advanced techniques and requiring knowledge of Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) disciplines. Maintains policies and procedures for specific emergency response, continuity planning and disaster recovery operations. Maintain a working knowledge and understanding of the technology used in supporting the EOC and response procedures. Candidate must understand daily, monthly, and annual job duties/training requirements may change as the needs of the customer change. Candidate must pass an annual EOC assessment and maintain customer approval to work independently.

Candidate must be able to follow written and oral instructions regarding operational procedures in an EOC environment and carry out tasks with minimal supervision and oversight. Demonstrate the ability to perform all duties in a tactful and professional manner during high stress emergency situations; clear communication and technical writing skills, proficient in Microsoft Windows Operating Systems, Microsoft applications suite and web-based application environments. Candidate must demonstrate the ability to manage information between multiple organizations over numerous communications vectors such as phone lines, software interfaces and web-based tools during emergency operations. Candidate must be able to combine communication and problem-solving skills when dealing with representatives from various organizations and information sources during emergent and non-emergent conditions. SECRET clearance at minimum is required for consideration.

• Must have active SECRET security clearance. TOP SECRET preferred.
• 6 years of emergency services or CBRNE experience, or 2 years of experience with a relevant bachelor's degree (STEM, Homeland Security, Emergency Management).
• Must be able to work a flexible schedule outside of the standard 9:00 a.m. - 5:00 p.m. hours when the workload dictates doing so.
• Demonstrate ability to effectively prioritize and execute tasks appropriately and efficiently in a high-pressure environment.
• Ability to communicate and interact with technical staff at all levels verbally and in writing in a team-based environment.
• Ability to quickly learn and assimilate specific customized software tools and products in support of the emergency operations center, including the following categories of tools: Geographical Information System (GIS), video camera displays, emergency notification systems, device-specific displays, atmospheric plume models and displays, and building architectural displays.

• One (1) or more years of experience in an EOC, command post environment, or crisis management center.
• HAZWOPER training and/or certification.
• Related Associate's/Bachelor's degree and/or demonstrated ability to analyze and evaluate products, processes and related performance.
• Experience with decision support and network management software.
• NIMS ICS300 & ICS400 certifications.