Computer Operator (Part-Time)
Description
Part-Time Computer Operator NEEDED!
Leidos is seeking a Computer Operator to support an IT program for The Centers for Medicaid and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library's [ITIL®] definition of tiers). Requests are received via phone calls, emails, chats, and web submittals
This is a part-time position, working ~20 hours per week.
Position requires shift flexibility to support a 24x7 operation 365 days a year. Must be available to work nights, holidays and weekends on short notice.
The service desk is responsible for (1) delivering remote IT support by creating, maintaining, and using knowledge articles and (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas.
The responsibility of a Computer Operator is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. In some cases, the Computer Operator will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.
Responsibilities:
- Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more complex issues.
- Provide comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end-users.
- Upon completing additional training, assist in various scopes of the Service Desk as needed by the business. Resolve more complex hardware & software problems utilizing this additional training & expertise.
- Appropriately document all required information into the ticketing system & the knowledgebase. Efficiently & accurately identify the customer's specific information.
- Resolve issues as appropriate on the first point of contact or within the appropriate timeline.
- Meet required productivity expectations, including Service Center metrics.
- Route & Dispatch the service request, incident or change request to the appropriate IT support group or next level Tech, for resolution.
- Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles current.
- Possess the capacity to work independently & effectively while maintaining positive productivity levels.
- Maintain a positive relationship with fellow peers, cross functional teams & leadership.
- Other duties assigned as necessary.
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Qualifications:
- Obtain & maintain a Public Trust Clearance; All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
- High School Diploma or equivalent.
- Ability to type 35 WPM.
Desired Skills:
- Demonstrated experience with Mac and Windows Operating Systems and hardware
- 1-2 plus year(s) of PC support, diagnostic/troubleshooting, & repair experience is desired.
- Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications.
- Associates Degree or Bachelor's Degree in Information Technology or related discipline.
- Any Technical Certifications, ie: A+, NET+, ACMT, Microsoft Fundamentals, etc.
- ITIL v4 Foundations Certification.
- Ability to type 40+ WPM
The hourly rate for this position is ~$17/hr. - $20/hr. Actual compensation will be based upon geographic location and experience.
The Mission
The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here!
Come join our rapidly growing team and enjoy these benefits:
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
- Eleven (11) paid holidays per year.
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Ongoing training to support your success.
- Discounted Leidos stock purchase and other Employee Discounts.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.
Original Posting:
August 25, 2025
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
Diversity and Inclusion
Company Videos
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