Customer Experience Specialist
1 week ago• Reno, NV
About Inc Authority
Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.
Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.
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Overview
As a Customer Experience Specialist, you will serve as a dedicated point of contact for clients who need personalized support beyond standard customer service. You will take ownership of escalated issues, process refunds and chargebacks, respond to reviews, and work cross-functionally to resolve complex client situations. Through clear communication, sound judgment, and thorough follow-through, you will ensure clients receive timely resolutions and leave each interaction feeling heard and supported.
This position will be onsite at our Reno, NV office.
You will
- Take full ownership of escalated client issues that cannot be resolved through standard support, providing personalized, hands-on solutions
- Handle escalations across Business Credit, Business Plan, Legal, Trademark, Website, and 501c3 service lines
- Process refunds and voids with discretion and sound judgment
- Respond to chargebacks by gathering CRM data, documenting client touch points, and building thorough case responses
- Proactively reach out to clients who leave 1–3 star reviews to resolve their concerns and restore satisfaction
- Navigate the CRM system across multiple views — creating and viewing leads, account views, global notes, entity views, and processing — to investigate and resolve client issues
- Maintain accurate and complete records of all client interactions and case activity
- Communicate professionally and empathetically in all forms of communication with clients and internal team members
You have
- 2+ years of experience in a client-facing role involving escalations, collections, or high-touch customer support
- Experience navigating a CRM system across multiple views and functions
- Strong problem-solving and investigation skills with the ability to identify root causes and resolve complex issues
- Composure and empathy when handling frustrated or upset clients — you stay calm and solutions-focused
- Excellent phone, written, and verbal communication skills
- Ability to multitask effectively and switch between systems and cases without losing accuracy
- Basic computer skills including Microsoft Office products (Excel, Word, Outlook) and ability to type while on calls
- Ability to read and write Spanish proficiently (preferred, not required)
Actual compensation will depend on several factors, but the annual average compensation is around $34,000 - $37,000.
You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
Client-provided location(s): Reno, NV
Job ID: olq5zfw9
Employment Type: OTHER
Posted: 2026-05-05T23:31:41
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion