Supervisor (Pre-Authorization)- remote

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Supervisor Pre-Authorization

Primary Responsibilities:

• Oversee work assignments, ensuring efficient task distribution and timely completion.
• Generate and analyze inventory reports to guide decision-making.
• Proactively assess inventory throughout the day to optimize workflow and prioritize urgent cases.
• Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues.
• Ensure specimens nearing retention limits receive priority processing.
• Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance.
• Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals.
• Offer timely support by answering employee and stakeholder inquiries.
• Train new hires and develop comprehensive training resources.
• Create and interpret complex SOPs, job aids, and special workflows for diverse processes.
• Design and lead engaging team meetings.
• Navigate multiple platforms and websites to facilitate prior authorization tasks.
• Perform specimen history research to assist with escalations, training, and troubleshooting.
• Support inbound phone coverage, including managing voicemails efficiently.
• Deliver exceptional customer service with professionalism, patience, and empathy.
• Escalate critical issues to leadership when necessary.
• Identify and recommend process improvements to enhance efficiency.
• Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics).
• Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow.
• Meet deadlines consistently while maintaining high accuracy and minimal errors.
• Complete required trainings punctually and thoroughly.

• High school diploma or equivalent required; associate degree or higher strongly preferred.
• Minimum 3 years of relevant work experience required.
• Minimum 1 year of experience in prior authorizations strongly preferred (concurrent experience acceptable).
• Experience with specialty testing (such as oncology, women's health, and other advanced diagnostics) strongly preferred.
• 3+ years of leadership experience strongly preferred.
• 2+ years prior work experience in insurance claims, pre-authorization, and medical benefits strongly preferred.
• Utilize MS Excel, Word and Outlook; PowerPoint proficiency preferred
• Proven ability to identify improvement opportunities and implement recommendations preferred.

• Additional Desired Skills:
• Exceptional interpersonal communicator with the ability to build rapport and motivate teams.
• Strong problem-solving and decision-making abilities.
• Detail-oriented with a proven track record of delivering results.
• Comfortable managing performance in a production-driven environment while enforcing company policies.
• Demonstrates integrity, trustworthiness, accountability, and respect in all professional interactions.
• Maintains confidentiality and upholds high ethical standards.
• Strong verbal and written communication skills.
• Self-motivated with the ability to thrive under pressure in a dynamic environment.
• Reliable and punctual.

• High-speed internet connection (minimum 50 Mbps).
• A private and quiet workspace suitable for remote work.