PSC Regional Manager

LabCorp is seeking a results driven Regional Phlebotomy Manager to oversee the Outreach Phlebotomy Team in Wisconsin. This position will be responsible for ensuring a large client base of physician offices as well as Patient Service Centers are maintained and serviced appropriately.

Work Schedule: Monday - Friday 8:00 am - 5:00 pm, additional days and hours may be required

Work Location: Oak Creek, WI

Benefits: Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here

Job Responsibilities:

• Oversee the day-to-day operations of a region that includes supervisors and phlebotomists working in patient service centers and/or client office locations
• Provide coaching and mentoring to supervisory staff as well as phlebotomy staff
• Work closely with large accounts to support operational services through phlebotomy
• Ensure all policies and procedures are updated and implemented in each territory in compliance with state and federal regulations and company mandates
• Monitor monthly productivity and report any deviations as necessary
• Resolve any client-related matters or customer complaints appropriately
• Ensure patient flow, wait times, and inventory levels are being properly maintained
• Complete regular and timely financial analyses for all department-related positions
• Ensure regular and timely completion of periodic inspections of patient service centers
• Report any performance, compliance, or staffing-related issues and work with the appropriate departments toward resolution
• Perform operational duties such as payroll, monthly schedules, and performance appraisals
• Manage costs effectively by minimizing employee turnover and controlling overtime costs
• Assist in the setup of new Patient Service Centers and/or client offices
• Perform, collect, and prepare specimens when needed
• Travel to additional sites as necessary

• High school diploma or equivalent required, Associates or Bachelor's degree preferred
• Strong leadership skills and proven ability to manage and mentor a team
• Ability to communicate professionally and effectively with internal and external customers
• Prior supervisory experience: 2 years is required, preferably within the phlebotomy/healthcare industry
• Prior hospital and patient-facing experience is preferred
• Previous experience as a phlebotomist is preferred
• Knowledge of phlebotomy duties, responsibilities, and techniques
• Phlebotomy certification from an accredited agency is a plus
• Excellent verbal and written communication skills
• Valid driver's license and good driving record
• Proficient with MS Office programs